Management information system is network of communication channel in an organization from the points of data origination through the processing procedures to the decision making (feed back) then from the point of decision back through the information channels to the points of implementation of the decision (control). This suggests that management information system is indispensable to any organization. Is crucial role toward organizational development demand an effective and efficient mode of operation. The attainment of this objectives necessitate the utilization of computers on data processing and dissemination of information.

Computerization of the management information system facilitates timely dissemination of information to management for decision making enhances accuracy in data manipulations and makes for speedy information flow within the organizational structure. This is the purpose which this study seeks to bring to fore. With particular reference to the billing system of NETEL Enugu, the researcher wishes to show how the computerization of the system has facilitated customer identification, customer billing, vetting and bills distribution in such an efficient manage by which customer service have tremendously improved in the light of productivity and profitability.

In furtherance of the research objectives recommendations were made, which if implemented, the researcher hopes will bring about efficiency and effectiveness’ of organizational operations in general and decision making in particular. making in particular.

TABLE OF CONTENTS

Title page

Approval page

Certification

Dedication

Acknowledgment.

Abstract

Table of content

CHAPETR ONE

INTRODUCTION

1.1 Background

1.2 Statement of problem

1.3 Objective of the study

1.4 Significance of study

1.5 Scope of the study

1.6 Limitation of the study

1.7 Definition of terms

CHAPTER TWO

2.0 Literature review

2.1 History of management information system

2.2 Computer and management information system

2.3 History if NITEL with emphasis on its MIS

Reference

CHAPTER THREE

RESEARCH DESIGN & METHODOLOY

3.0 Introduction of the study

3.1 Research design

3.2 Area of study.

3.3 Population of the study

3.4 Sample size determination

3.5 Instrument for data collection

3.6 Variability of the instrument

3.7 Reliability of the instrument

3.8 Methods data collection

3.9 Method of data analysis

CHAPTER FOUR

4.0 DATE PRESENTATION & ANALYSIS

4.1 Testing of hypothesis

4.2 Summary of result

CHAPTER FIVE

5.0 DISCUSSION OF THE RESULT, SUGGESTION FOR FURTHER RESEARCH COCLUSION AND RECOMMENDATION

5.1 Discussion of result finding

5.2 Conclusion

5.3 Recommendation

5.4 Suggestion for further study

CHAPETR ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

It is said that to mange on organization is to manage its future. How can the future be management? The answer through a timely procurement of relevant and reliable information is the complement of its procurement. The whole lot of activities therefore ranging form information procurement through its collation validation and analysis to feedback make up what can be seen as a system. The type of system in management is known as management information system (MIS)

Management information system is the formal processes of data collection organization analysis processing and dispersing of information internal and external to the organization in an effective and efficient manner (LUCEY 1987) it entail not only any organized and interacted approach at placing relevant and timely information on the desk of the manager to aid decision making (Modile 1995) but also the control and accessibility any plant on time as may be demanded by management.

Primary the MIS. is set up for the purpose of providing planned and controlled information to all levels of management to effect appropriate decision making This it does by gathering data imputing and processing them into information and further disseminating these items of information to managers in the from of financial as well as non financial information system can be subdivided into functions information system such as marketing information system the financial information system and the present information system and so on depending on the type of organization.

How does the management information system organizations serve various level a of management. The answer is not for fetched for instance for the lower management concerned with the day to day process of supervision and direction of the routine activities of the organization, whose decision are often repetitive with short time horizon and few uncertainties, the MIS provides operational information which are mainly historical detailed largely and narrow in scope. Also it provides and direct the operations and function of the organization. Finally, to the top management, organization as a whole in addition to the formulation of objective the development of strategies, policies and tactics that are to be adopted in achieving organizational goals the MIS