A Study Of The Factors Affecting Secretaries Productivity In Selected Modern Business Organization In Enugu Metropolis

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A STUDY OF THE FACTORS AFFECTING SECRETARIES PRODUCTIVITY IN SELECTED MODERN BUSINESS ORGANIZATION IN ENUGU METROPOLIS

TABLE OF CONTENTS

Cover page

Title page

Certification

Dedication

Acknowledgement

Table of content

Abstract

List of tables

 

CHAPTER ONE

INTRODUCTION

1.1            Background of the study

1.2            Statement of the problem

1.3            The objective or purpose of the study

1.4            Scope or delimitation of the study

1.5            Research questions

1.6            Significance ragisterls of the study

1.7            Definition of terms

 

CHAPTER TWO

REVIEW OF LITERATURE

 

CHAPTER THREE

METHODOLOGY

3.1            Research design

3.2            Area of the study

3.3            Population of the study

3.4            Sample and sampling procedure

3.5            Instrument for data collection

3.6            Validation of the research instrument

3.7            Reliability of research instrument

3.8            Method of administration of the R. instrument

3.9            Method of data analysis

 

 

CHAPTER FOUR

DATA PRESENTATION AND RESULTS

SUMARY OF RESULT / FINDINGS

 

CHAPTER FIVE

DISCUSSION, IMPLITATION AND RECOMMENDATION

5.1            Discussion of results

5.2            Conclusions

5.3            Implication of results

5.4            Recommendation

5.5            Suggestion for further research

5.6            Limitation of the study

References

Appendix


ABSTRACT

          This research is an investigation into the problems affecting secretarys product with the some selected business organization.

          In pursuance of this investigation, four research objectives were used.  The researcher utilized survey method.  The data were gathered mainly though questionnaire.  Thirty (30) copies of questionnaire were given to six organizations and the number returned was twenty 920) duly comoleted.  The data generated were then presented, analysed and interpreted using simple percentage table.

          Finding based on the finding above, the following recommendation were made, that the secretaries should be given the opportunity to perform their duties that should make them their mutative, modern office equipment should be made available to secretaries to influence their productivity and the working evolvement should be conducive for secretaries in order to enhance their performance.


LIST OF TABLES

Population of study

Administration of the research instruments

Resource on motivation of secretaries

Response in professional skill of secretaries

Response on secretaries office challengies

Response on availability of modern

Business equipment and officer machines

Response on commendation gap between the secretaries and their executives

Response on physical working conditions of secretaries

Response on supervision of secretaries


CHAPTER ONE

BACKGROUND OF THE STUDY

          Hornby 1984, stated that the word “secretary” is derived from a latin word “secretaries” meaning something known only to one or few and kept secret or hidden from the views of things.

          Amaefula 1986 stated that a secretary is the office worker who combine the major skills of shorthand and typewriting with other competence of filling, reprography and telephone technique in the performance of her duties.

          Hanna, pophan and tilton 1974 a secretary is an executive assistant who possesses a mastery of office skills without direct supervision, exercise initiative and judgement and makes decision within the scope of assigned authority.  He also stated that considering the position of the secretary in business organizations every effort should be made to tackle the problems facing her to ensure increased productivity.

          A secretary may be regarded as an employee in an office who deals with correspondence, keeps records, makes arrangement and appointment for a particular member of staff or the boss.  Seguel to the definition above one can see that the profession is a noble one and that the secretary plays a toemendous role in an organization.  The issue of in efficient performance of secretaries has in recent years been a matter o fgreat concern to modern business organizations.

          Riggs 1981 stated, it productivity is the quality that indicates how well labour, capital, material and energy are utilized it is the output resulting from a given resources – input at a given time. It is the concept that guides the management of a production system and then measure its success.  Mcbeth 91974) added that it is the measure of production efficiency, a ratio between input and output, input is frequently limited to input of labour.

          Low productivity when applied to secretarial in selected modern business organizations measure in the degree of quantitative and qualitative inadequacies in the output of workers.  It can be been as inadequate production.  According to Riggs (1981), low productivity is the way by which productivity can fall short of the high standards that are less than perfect in the working situation are not identified, the result is low productivity.

 

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A Study Of The Factors Affecting Secretaries Productivity In Selected Modern Business Organization In Enugu Metropolis

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