A STUDY OF THE NEGATIVE IMPACT OF TECHNOLOGICAL DEVELOPMENT ON THE SECRETARY IN A MODERN OFFICE. ( A CASE STUDY OF SOME SELLECTED BANKS IN UMUAHIA, ABIA STATE)

ABSTRACT

This research work has been carried out to determine the fate of secretaries with regard to increase in technological advancement. The instruments used in gathering data for this study are, the questionnaire, oral interview and observation. The scope of study covered are three selected banks in Umuahia, Abia State. Namely: Union Bank, standard Trust bank and first bank Nigeria Plc. The data were collected from sample secretaries in the above mentioned banks and were analyzed using percentage.

From the result of the abalysis, it was discovered that all this technological advancement has helped to improve the activities of secretaries in the officer thereby increasing their productivity as well as enhancing their job security.

However, from the summary and findings, it was recommended that secretaries need to go on training, so as to able to handle this modern equipment efficiently. And also, that their training process still continues, if there is any introduction of new machine in future.

More so, secretaries should not be afraid of this new machine, they should not feel that they will be displaced, rather they should accept it and see it as a helpful too, that helps in making their job accurate and first.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Table of contents

Abstract

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of the study

1.4 Significance of study

1.5 Scope of the study

1.6 Research questions

1.7 Definition of terms

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 The origin of secretarial profession

2.2 Technological advancement and manpower development

2.3 Abuse of secretarial profession

2.4 The secretary and the modern office

2.5 Recent development in electric typewriter

2.6 The secretary and the telephone

2.7 The effects of the word processor and electric typewriter in the work of a secretary.

2.8 Structure of technological changes and the secretarial roles

2.9 The effects of technological development on secretaries

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Area of study

3.2 Population

3.3 Sample and sampling techniques

3.4 Instruments used for data collection

3.5 Description of instruments used

3.6 Validation of the instrument

3.7 Method of data analysis

CHAPTER FOUR

4.1 Presentation of data and analysis

4.2 Table 1

4.3 Distribution of questionnaires and retrieval

CHAPTER FIVE

5.1 Discussion of findings

5.2 Conclusion

5.3 Recommendation

References

Questionnaire

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

In the public and private sectors of the Nigerian economy, secretaries are usually very helpful to the management in the accomplishment of organizational goals. With the advent of technical know how in our modern establishments there is an increase in demand for sophisticated and modern technologies in Nigerian organization.

In the light of the above situation this research work is aimed at identifying the Negative Impact of Technological Development on secretaries in a modern office.

There are various categories of secretaries, which includes: the executive, secretaries, the company secretaries, confidential secretaries, parliamentary secretaries and others.

Each of them is changed with well-articulated and defined functions and roles, which are expatiated of them. This study concentrates on the role of the executive secretary, employed by a company who is attached to an officer who is of the executives cadre.

A secretary may be viewed as a person who has acquired the basic knowledge of secretarial skill of shorthand, typewriting and sufficient knowledge and practical experience in office routine. Depending on the objectives of the organizations a secretary meant all things to all people.

However, there are some basic functions which secretaries perform and these form the basis of their identify in an organization these functions are:

a. Initiating relevant correspondence on all routine, matters and drafting letters as authorized

b. Collecting relevant information from relevant sources for office use.

c. Follow up the diary of her boss daily.

d. Dealing with visitors and telephone callers on issues which the secretary is knowledgeable.

e. Preparing the boss for meetings and other entertainment etc.

In spite of this very important functions performed by secretaries, the secretary still needs the modern office technology to efficiently carry out his/ her duties.