A STUDY OF THE ROLE AND PERFORMANCE EFFECTIVENESS OF PROFESSIONAL SECRETARIES IN SELECTED GOVERNMENT METROPOLIS

 A STUDY OF THREE SELECTED GOVERNMENT PARASTATALS

TABLE OF CONTENT

Title Page                                                                                         

Approval page                                                                                 

Dedication                                                                                        

Abstract                                                                                           

Acknowledgement                                                                                     

Table of content  

CHAPTER ONE

1.       Introduction 

1.1            Background of study

1.2            Statement of problem

1.3            Purpose of study ‘

1.4            Significance of the study

1.5            Research question

1.6            Definition of terms

1.7            Profession

1.8            Professionalism

1.9            Effectiveness

1.10       Selected government

CHAPTER TWO

2.                 Review of Literature

2.1            What is a professional

2.2            Appraisal of the definition

2.3            Definition of a secretary

2.4            The role of secretaries in government parastatal in Enugu metropolis

2.5            The relationship between the secretary and Executive

2.6            Duties and Business attributes of a secretary.

2.7            Qualifications

2.8            Formal Education and Training

2.9            Experience

2.10       List of professional Development Activities.

2.11       Summary

CHAPTER THREE

3.       Methodology

3.1            design of study

3.2            Area of study

3.3            Population of the study

3.4            Sample and sampling

3.5            Instrument used  for data collection.

3.6            Administration of questionnaire

3.7            Validation of the instrument

3.8            Method of data collection

3.9            Method of data Analysis

CHAPTER FOUR

4                   Data presentation and results

4.1            Discussion of findings

CHAPTER FIVE

5                   SUMMARY implication and recommendations

5.1            Summary of findings

5.2            Conclusion

5.3            Recommendation

5.4            Suggestion for further studies

5.5            Limitation of the study 

5.6            References

5.7            Appendix 

CHAPTER ONE

INTRODUCTION

1.1            BACKGROUND OF THE STUDY  

In this world it is known that professions have remarkable features that differentiation them from other professions depending on the effectiveness of the profession.

The layman’s idea about a profession is the nature of the job carried out by the members of the profession and its importance to the society. This is the reason it is mostly agreed that medicine and law are the only professions existing before the advent of the industrial revolution.

In recent past, secretarial profession was not regarded medicine and law irrespective of the indispensability of its service to the survival and growth of any organization.

Secretarial profession requires expertise training education and moral conduct. The position of secretaries then was not something to write home about, in a research carried out by carr-saunders (1964) confirmed the deteriorating social position of secretaries at that period when the issue of whether or not secretaries deserve the more honour to be consulted when matters affecting the conditions of their services are made. Secretaries were then regarded by people as more servant”.

Secretarial profession was the product of commercial school with in that period, those who attended commercial schools, were regarded as secretaries but in actual sense they ware typists.

However curriculum used in training of secretaries at the advent of industrial revolution changed to new techniques and equipment. Carr- Saunders (1964) also stated that  the rise of the secretarial profession took place almost in our own time and may be traced down to profound changes which have come over the educational world.

Secretarial profession in Nigeria today is distinguished as one of the profession that exist as a result of its immense contributions to commercial social and political growth of any nation. It is  generally conceived as an instrument for achieving national growth, more so now that there is urhant need for it.

However, the main reason for this research is to clearly examine and determine those vital effectiveness that secretaries under toot  to ensure continued professional growth witnessed through the efficiency of their

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