An Analysis Of Ict Utilization In Ministry Of Finance And Economic Development (mofed)

This study focused on exploring the utilization of lCT as a strategic communication tool 111rnMinistry of Finance and Economic Development (MoFED). The research specially doweled onrnmainly email, website and lCT policy utilization. In order to generate a realistic data quantitativernand qualitative and research methods were employed. Questionnaires were distributed to 172rnrespondents who were selected through purposive sampling method. Documents investigationrnboth in email inboxes and file boxes was conducted in selected three departments. In order torntriangulate the research qualitatively, 10 key informants were interviewed in depth. The researchrnwas informed by system theory and network analysis was employed too. Eventually, the researchrnfindings revealed that email versus paper mail is unbalanced in the internal communication ofrnMoFED. The respondents' attitudes towards MoFED website mainly fall on weak andrnsatisfactory ratings. MoFED's lCT policy is known only by 36% of the employees. Moreover,rnfindings revealed expenditure for papers and stationeries has been increasing in millions birr andrnthe strategic goal to make the Ministry paper free environment unachieved. Finally, the studyrnforwarded some recommendation to MoFED's ISAC and Management.

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