The Impact Of Customer Service On Customer Satisfaction And Loyalty (a Study Of Insurance Companies In Etidopia)

The underlying aim of all employees training is to increasernefficiency. The need for employees training has increasedrnsignificantly in recent years. It is strongly argued thatrnthe most effective training program is those which changernbehavior on the job in a constructive way. Many trainingrnprogram focuses on the modification of employee behavior inrna direction that is deemed advantageous to both the companyrnand individuals. Hence the proj ect focuses on the assessment of trainingrnimpact in government financial institutions. In order torninvestigate this, questionnaire which is filled by 88rnemployees who had get the training is used. To complementrnthe response of employees', questionnaire which is filledrnby 20 line managers and interviews from training officersrnis utilized. The analysis and interpretation is made usingrnappropriate techniques with the aid of SPSS softwarernpackage. The investigation revealed the way training lSrnconducted and evaluated in government financialrninstitutions The crux ofrninstitutions tornmethod of needrnidentified gap,rnthis proj ect is informing thernreconsider their training methodsrnstatedrnsuch asrnassessment,rndefine arndefinernproperrntraining needs based onrntraining program, andrnevaluating its effectiveness.rnBesides it informs the stated institutionsrntraining programs to know the contributionrnoverall performance of the organization.rnto evaluaternof it to the overall performance of the organization.

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