The motive of this study is to verify the role of a secretary in public relations. A study of Nigerian Railway Corporation Eastern District, Enugu and to find out some predicament, encountered by secretaries in the discharge of their studies.

In order to obtain the required data, research questions were used as a guide. The research also developed a questionnaire based on the research questions to elicit useful response used in completing the study. In selecting the sample, secretaries of all types were selected from the Nigerian Railway Corporation. The sample is 180. the data collected was analyzed by the use of simple percentages while the results of the investigation were presented in tables.

Based on other findings the following conclusions were made:

1. The secretary is an important public relations officers in an organization just as those in other professions.

2. To have benefit in any business organization the work of a secretary should be recognized and accorded the right honour.

3. The secretary must have good knowledge and understanding of the organization they are working with.

4. Government should make room for policy on the training of secretary as a way to support secretaries who embark on self effort geared towards the improvement of their profession.

TABLE OF CONTENTS

Title Page

Approval Page

Dedication

Acknowledgement

Abstract

Table of contents

List of tables

CHAPTER ONE

Introduction

Background of the study

Problems of the study

Purpose of the studies

Significance of the study

Delimitation

Assumption of the study

Research questions

Definition of terms

CHAPTER TWO

Literature review

Definition of public relations

Functions of the public relations officers

Public relations of the secretarial staff important of public relations in an organization

problems of secretarial staff prospects of secretarial staff

CHAPTER THREE

Research methodology

Area of Study

Population of the study

Samples and sampling procedure

Instrument for data collection

Validation of the instrument

Reliability of the instrument

Administration of the research instrument

Method of data analysis

CHAPTER FOUR

Presentation and analysis of data

Finding

Summary of findings

CHAPTER FIVE

Discussion of findings and Conclusion

Implications of the results

Recommendations

Suggestion for further research limitation

References

Appendixes

LIST OF TABLE

1. Response on the aspect of their job that relates to Nigerian Railway Corporations.

2. Staff response on whether there is an officer designated as public relations officer in their office.

3. Staff response on whether secretaries job in their office conflict that of public officer.

4. Staff response on whether they have problem discharging their duties as secretaries.

5. Staff response on the types of problems encountered by secretaries when discharging their duties.

6. Staff response on whether Nigerian Railway Corporation find the work of Railway as the work of public relation officer especially valuables.

7. Response on how they think public relations officers work help them in Nigerian Railway Corporation.

8. Response on whether secretaries relate very well with their visitors.

9. Staff response on whether secretaries have a lot to do with the public.

10. Response on whether their loss ever commended their secretaries on the way the treats visitors.

11. Staff response on whether secretaries have a lot to do with the public.

12. Response on whether their boss ever commended their secretaries on the way they treats visitors.

13. Staff response on how often their boss done so?

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

In the olden days the secretarial profession are no valued to both business and industries all over the world. The secretary profession is one of the oldest in the world and wherever there was a man of action, there too, was a man of pen to record his deeds.

The dictionary of occupation titles analyzed a secretary as a person, who scheduled appointments, relieve officers of clerical work and minor administrative business details, take dictation on shorthand or on machine and transcribes , deals with incoming and out going mails locates and attached appropriate correspondences to files to be treated by the employers.

The National Secretaries Associations (International) emphasized on secretary as an assistant manager who possesses a masterly of office skill, who demonstrate the power to assume responsibility without direct supervision, who exercise initiative and judgement and who makes decisions within the scope of assigned responsibility keeps personal records minutes of meeting and takes care of reports.

From the above, it could be seen that a secretary is a versatile business generalist who understands the language of modern business and not just the skill of shorthand and typing alone. Secretarial efficiency or perfection does not lie in rapid transcription of business communication in a manner that enhances the image of the organization. The secretary is needed the store house or a line wire for the provision of information because an office is set up to carry out a specified business and with the sole aim of making thus, the