An Assessment Of Factors Affecting Agent Banking Project Implementation The Case Of Lion International Bank S.c

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Technological advancement in telecommunication has enabled organizations such as banks andrnother micro finance institutions to offer online and better services to their customers. On thernother side, new projects are the backbone for the banking industries and provide real value torntake advantage of the new business by bending the common way of doing banking operation.rnHowever, many organizations fail to capitalize on implementation phase of the project. Thus, therngeneral objective of this study is to asses factors affecting Agent banking project implementationrnin Lion International Bank S.C. The study also sought to investigate how project planning, teamrncompetency, project manager competency, legal and regulatory frameworks, and organizationrnstructure influence the implementation of Hello cash project. The total population of the projectrnteam members was 30 and census was used to gather the quantitative data throughrnquestionnaires. Semi structured interview was also used to gather qualitative information fromrnproject manager and project team leaders through purposive sampling technique. Descriptivernresearch design and both qualitative and quantitative approach were used. The quantitative datarnwere analyzed with the use of SPSS version 20 software using statistical tools of frequency,rnpercentage, mean score and standard deviation and supported by qualitative analysis. Thernresults investigated from the selected respondents and review of secondary data demonstratedrnthat, the major factors affecting Agent banking project implementation include lack of properrnproject planning, lack of effective scope management plan, inexperience project team members,rnlack of timely tanning, lack of effective communication, duplication of role and responsibilities,rnlack of effective project management standard, Inadequate functional department support andrnlack of clear legal and regulatory frameworks regarding Agent banking project implementation.rnOn this basis, the study recommends that Lion International Bank and other commercial banksrnshould focuses on the improvement of project planning practices, hire competent team membersrnand addresses the skill gaps through training, develop effective communication system, developrneffective scope management plan and collaboration among departments to make the projectrnimplementation practice effective.

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An Assessment Of Factors Affecting Agent Banking Project Implementation The Case Of Lion International Bank S.c

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