This research thesis deployed a predominantly qualitative approach using arncombination of survey and interviews in addition to an extensive literature review,rnpublically available report and documents on dispute settlement mechanismrnbetween the government and its employees.rnThe thesis presents how dispute settle between the employee and the agency ofrncivil service in Addis Ababa, it address the key issues of why workplace disputesrnfail to be resolved, it also probe the reason why there is high rate of dispute andrnthe number of referral to the civil service administrative tribunal for disputernsettlement increased.rnThe thesis found that dispute over the work place commonly referred tornadministrative tribunal rather than being resolved in the organization of publicrnfacilities because of lack of knowledge and skills of the current rules andrnregulation dispute settlement mechanism, also lack of commitment and ethicalrnbehavior of the leadership. This leads to increasing wastage of time andrnresource as well as defects in delivering workplace justice.rnThe thesis also analyzed the operating procedures of the discipline andrngrievance handling procedures, which may contribute to the large number ofrndisputes. According to the finding majority of the employees have inadequaternknowledge about the discipline and grievance handling procedures, besides thisrntheir organization doesnâ€™taccess the rules and regulation of organization in orderrnto avoid indiscipline.rnWork place dispute are best resolved in the organization. Only after a failure tornresolve a matter of work place do disputant have the option of referring theirrnconflict to an external civil service tribunal at Addis Ababa Civil Service Agency.rnFinally, the result of this study contributes to how the government disputernsettlement mechanism system challenges, improves and the creation ofrnconducive working environment in public organization