The Role Of E-government In Enhancing Performances Of Public Service Qualities And Promoting Good Governance With Special Reference Of Document Authentication And Registration Agency

This research has emphasized on “The Role of E-governmnet in Enhancing Performances of PublicrnService Qualities and Promoting Good Governance”. The research has used explantory researchrntype and both quantitative and qualitative data. Quantitative data were analyzed using multiplernlinear regression model, one way annova and correlations coefficients to test hypothesis andrnquanlitative data were anlyzed using five steps (Compiling, disassembling, reassembling,rninterprating and concluding) of data. All data were gained from questionnaire, key informantsrninterview, structured observation and secondary data to achieved its objective.rnThe advancements in the field of Public administration and ICT have opened up hugernopportunities for government to transform their operation and services delivery system. E-rngovernment is a paradigm shift over traditional public administration aimed at rendering ofrngovernmnet services and information to the public using electronic channels. While, governmentrnorganizations have faced great levels of uncertainity in deploying and providing E-governmentrnservices because of the complexity of technology, deeply entrenched organizational routines, andrngreat diversity in the acceptance of technology by individuals.rnThis study has explored that; successful E-government implementation has very posetive effectsrnon improving public service quailities and promoting good governance in public sectors. Againrnthe findings reveaved that botleneckes for succesful implemnetations were (poor leadershiprncommitement and knowledge gap, poor IT skills and Customers awareness gap, public sectorsrnpreffere to stayed with traditional service delivery mechanisms, poor websirte, design, featuresrnand contents, unaligned sectorial E-service platform implemntations). This study has forwardedrnas recommendations (public sectors have transform traditional service delivery to interoperabilityrnsystems using ERP, build up leadership commitments, increase customers’/citizens awaremnessrnlevel and IT skill, improve website feature, dessign and contents

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