The objective of the study is to examine the service quality provided by Dashen Bank and its effect on customer satisfaction using SERVPERF model. The research used descriptive and explanatory research design to describe the service quality dimensions and to understand the relationship between the...
The objective of this research was to assess the performance of the outsourced Logistics functions of Sur construction plc with the intention of identifying, reason for outsourcing, benefits of outsourced logistics functions and its implementation challenges.It was conducted in a bid to get...
The emergence of Interest free financial system has created a new dimension to the current economic models and financial developments. Hence, use of such innovations is highly appreciated even if its implementations depends on the customers intentions. Therefore, this study is concerned with...
Essential drugs concept was defined in 1975 by the World Health Organization (WHO), and isrnbased on the premise that a limited list of carefully selected medicines will improve quality ofrnhealth care and provide cost-effective health care and better management of medicines. Therneffectiveness of...
Commercial banks need to identify the criteria on which potential customers determine theirrnbank selection decision in order to plan an appropriate marketing strategy for keepingrnpresent customers and attracting new ones. Consequently, the identification of factors deemedrnimportant to potential...
Coffee is one of the most popular crop worldwide. The production and consumption of coffee in Ethiopia has a socio-economic importance and it is both local and export market destined produce. It has a major contribution to the economic development in Gross Domestic Production and Foreign exchange...
The purpose of this study is to examine the current level of supply chain integration and to analyze its influence on ethiotelecoms’ supply chain performance. The study is considered as a case study. This research conceptualizes and develops three dimensions of supply chain integration...
This study is about reward system, which essentially is a steering instrument available to maintain the organizational efficiency and productivity and which also have the purpose of motivating the employees to act in the best interest of the organization as well as to reach organizational goals....
Different efforts have been made to implement and build strong pharmaceuticals supply chainrnmanagement system in the country through creating integrated pharmaceutical logistics system.rnThere was significant improvement in health commodity logistics system management. However,rnthe system was not...
This exploratory study seeks to assess customers’ perception of service qualityrnin the insurance sector in Ethiopia. The study involves two insurance companies.rnThe SERVQUAL model was used to determine customers’ perception of servicernquality at each of the the insurers.rnThe...
This research project seeks to investigate factors affecting the performance of garment exporting industries in Ethiopia particularly the case of Addis Ababa. For the sake of achieving the objectives of this study, interview and questionnaires were analyzed using statistical analysis such as...
Telecommunication is the transmission of information over significant distances to communicate.rnThe strong development of telecommunication would help to improve efficiency of the economyrnand the country’s competitiveness which promote economic and social development. Telecom willrnchange...
The impact of firm characteristics on the capital structure of the insurance industry is considered to be an important issue in a current business world of solid competition we are living. This study empirically examines the determinants of capital structure of insurance companies in Ethiopia. The...
The purpose of this study is to Assessing the Challenges of Indirect Distribution Channels: The Case of Ethio telecom based on assessing the prior experience of distributing the physical voucher card and SIM card on territory confined bases, basic challenges of distribution channel, main reason for...
A cross-sectional descriptive study was conducted on 6 hospitals under Addis Ababa regional bureau administration. Information on characteristics of the selected facilities and indicators of IPLS implementation were collected using structured questionnaires customized form Logistics Indicator...
The study sought to answer the questions what are the major factors affecting public procurement transparency and accountability at the federal level and to suggest the possible recommendations. In this study descriptive type of survey was adopted and both primary and secondary data were used. The...
The purpose of this paper was to highlight the oil supply chain performance in fulfilling its customers need, analyze the essential characteristics of sustainable SCM in the oil company, identify the main challenges and opportunities of oil supply chain in the oil company, develop strategies to...
This paper examined the perception of internal auditors on the effectiveness of internal auditor service in Ethiopian Charities and Societies the case of selected Foreign Charities (International Non-Government Organizations) in Ethiopia. The study focuses on internal auditors and supervisors. The...
The purpose of this study was to examine the effect of financial innovations on thernfinancial performance of Commercial Banks in Ethiopia. An explanatory study wasrncarried out on commercial banks, to assess the impact of financial innovation on thernprofitability. The study has examined the...
The purpose of this study is to identify Prospect and Challenges of performance audit: in case of three federal public organizations. Based on literature reviews, the researcher identified three factors that challenge performance audit. This includes Auditors autonomy and interference from...