In view of this, the study of morale of employees in a profit driven organization was carried out using union Bank Plc Abakaliki Branch as a case study.

The population for the study comprised all the staff in union bank Plc Abakaliki Branch. A survey method of research was used in carrying out the research.

Questionnaires and personal interview were the instrument used for data collection.

Tables and simple percentage were used in answering the questionnaire.

The findings of the study were. That the workers enjoy their work and there is a good friendly relationship between them and the management which help to boos their morale; that there are good pay related incentives and benefits available to employees which help to boost the morale of the workers, that positive relationship exist between staff morale productivity profit level. That cross training is a very strong technique in boosting employee morale; that the number of hours they work each weeks is too long and this lowers their morale.

Based on the findings, some recommendation were made to enhance employees morale as w ell as achievement of corporate goals.

TABLE OF CONTENTS

COVER PAGE

TITLE PAGE

APPROVAL PAGE

CERTIFICATION

DEDICATION

ACKNOWLEDGMENT

ABSTRACT

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF PROBLEMS

1.3 RESEARCH OBJECTIVES

1.4 RELEVANCE OF THE STUDY

1.5 SCOPE OF THE STUDY

1.6 RESEARCH QUESTION

1.7 LIMITATION OF STUDY

1.8 DEFINITION OF TERMS

CHAPTER TWO

LITERATURE REVIEW

2.1 THE CONCEPT OF MORALE

2.1.1 GENERAL CONSIDERATIONS IN BUILDING MORALE

2.2 BOOSTING EMPLOYEE MORALE

2.3 THE RELATIONSHIP BETWEEN MOTIVATION & EMPLOYEE MORALE

2.4 EMPLOYEE MOTIVATION THE ORGANIZATIONAL ENVIROMENT AND PRODUCTIVITY

2.5.1 MORQALE IN MOTIVATING WORK ENVIRONMENT

2.5 MOTIVATION AS THE KEY TO PERFORMANCE IMPROVEMENT.

2.5.1 HOW TO MOTIVATE EMPLOYEE TO BOOST THEIR MORALE

2.6 COMMON MYTHS ABOUT EMPLOYEE MORALE

2.7 BASIC PRINCIPLES TO REMEMBER AND STEPS TO TAKE TO ENHANCE EMPLOYEE

2.8 CROSS-TRAINING AS A MORALE BOOSTER AND PROBLEM-SOLVING TECHNIQUES

REFERENCE

CHAPTER THREE

3.1 RESEARCH METHODOLOGY

3.2 SOURCES OF DATA

3.3 POPULATION OF THE STUDY

3.4 SAMPLE SIZE DETERMINATION

3.5 DEVELOPMENT AND ADMINISTRATION OF THE RES EARCH INSTRUEMENT

3.6 METHOD OF DATA ANALYSIS

REFERENCE

CHAPTER FOUR

4.1 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

REFERENCE

CHAPTER FIVE

5.1 SUMMARY OF FINDINGS

5.2 RECOMMENDATIONS

5.3 CONCLUSION

5.4 AREAS FOR FURTHER RESEARCH

BIBLIOGRAPHY

APPE NDIX 1

APPWENDIX II

CHAPTER ONE

1.1 BACKGROUND OF THE STUDY

There is no doubt that human resources are the most important in all organizations. But to gain maximally from their services, it is necessary to pay much attention to the relationship that should exist between the human being and the content of the jobs.

It is common feature that employees in organization from time to time develop some kind of attitude about their job, pay supervisor, promotions, co-workers etc though the average worker does not enjoy the privilege of having his salary up graded frequently, he finds himself daily designed by fresh financial responsibilities which he does not envisaged and can hardly accommodate.

This has negative effects on his morale and psychological balance leading to distributions characterized by lower productivity which will in turn affect long-term corporate goals.

It is known that the primary reason for the existence of any business organization is profit maximization as this is what ensures the continued growth and survival of that organization. Also, there is no gain saying that of the factors of production, labour is by for the most volatile. The volatility of labour is not unrelated to the fact that human being are rational, responding to a range of environment stimuli. Therefore, the most common problem faced by managers has been how best to stimulate and motivate other employee for higher productivity.

In the competitive world of business the efficient utilization of human resources for profit maximization can only be attained through adequate and effective use of motivational technologies and strategies.

To achieve it’s pre-determined goal of profit maximization, therefore, an organization must be able to develop an organizational structure where managers supervisor can through understand what motivate a worker to behave positive and the mechanics of causing a change from negative be behavior to positive. This is all about employees morale in a profit driven organization.

Employees morale consist of cognition, (knowledge, belief, expectation) emotion (likes and dislikes, feeling, sentiments) and also behvourial tendencies. Warsh 2002 defined morale as having employee feel good about working for the company and respecting it the employee with good morale