Cardiac Patients Satisfaction With Nursing Care And Associated Factors In Governmental Hospitalsaddis Ababamay 2021.

Background: Patient satisfaction with nursing care and associated factors is considered as an rnimportant factor in explaining patients’ perceptions of service levels in the health institutions. InrnEthiopia, including Addis Ababa there is no study that assessed cardiac patients’ satisfaction withrnnursing care and that was why this research was conducted to result in better conclusion andrnrecommendation for further improvement of the service factors. rnObjectives: The aim of this study was to assess cardiac patient satisfaction with nursing care andrnassociated factors among admitted patients to cardiac care Units hospitals in Addis Ababa,rnEthiopia. rnMethodology: The research applied a quantitative, cross-sectional design by taking consecutive rnsampling technique and interview was conducted on 234 respondents by trained BSc nurse datarncollectors at Black Lion, St. Paul, Yekatit-12 and St. Petre Hospital cardiac units. The rate ofrnrespondents was 100% due to frequent traveling and interviewing of admitted patients. The datarncollected was checked for quality, cleaned, entered and analyzed by using SPSS version-23. Datarncollection was conducted from February-April and analysis and thesis writing in May, 2021. rnResult: A total of 234 inpatients from the four hospital cardiac units were approached and 100%rnof them participated in the study. Most of the patients rated nursing care as not fully satisfiedrn(52.8%) while those who are fully satisfied are only (47.2%). The nurses assurance levels was thernlowest from all nursing care factors on which patients are disappointed by their response to theirrnenquires followed by their responsiveness dimension and the third lowest level was nursesrnreliability dimension. Confidentiality dimension of nurses was rated in a better position wherernfully satisfaction level was (70%). The tangibility factor, hospital facilities, was also rated as thernlowest (49%) satisfactory mainly access to bedpans, urinals and screens was the lowest value inrnstaffing the patients. Discharge teachings and informing about what to do on the problems that willrnarise are the less satisfactory rated as 18.8 and 17.9% respectively. rnConclusion and recommendation: Most patients’ satisfaction was highly negatively influencedrnby how nurses were responding in reliability dimension towards patients and level of teaching ofrnnurses. The need to improve on nurses’ communication, teaching levels and behaving towardsrnpatients mainly to assure their patients condition has been recommended.

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