This study was conducted to assess the key success and failure factors inrnimplementing Business Process Reengineering (BPR) in the Ministry of Science andrnTechnology (MoST) as perceived by employees and some customers. A descriptivernmethod was used as a method of research. The study was conducted in threernexecutive offices of MoST which were selected by simple random samplingrntechnique. Respondent employees were selected using systematic random sampling.rnRespondent customers and Management members were also selected usingrnpurposive sampling techniques. For the selection of employeesâ€™ respondents fromrneach office, proportional stratified sampling technique was engaged. However, for thernselection of customersâ€™ respondents, availability sampling technique was employed.rnThe sample included 87 employees, 28 customers and 12 management members.rnBoth quantitative and qualitative were employed to analyze the data. Statisticalrnanalysis using frequency and percentages were conducted. The findings of the studyrnrevealed that females were understated. The awareness and thought of employeesrnas well as management members is fair; the degree of top management willingnessrnand commitment was high; insufficient information technology infrastructurernalignment with the reengineering project was shown; fragmented training andrndevelopment program was witnessed; high turnover rate and inadequaternmeasurement and evaluation system were also discovered. To reimburse the majorrnfailure factors and carry on the successes registered, it was recommended that thernoffices need to, craft favorable environment by providing more sustainable trainingrnand development programs; improve the IT infrastructure so as to be more effectivernin improving quality of service, customer satisfaction and productivity; developrnsuitable measurement and evaluation system; and solve the experienced and skilledrnwork force drainage by introducing proper placement, preparing incentive packagesrnand providing reward