Improving Customers Services In Nigerian Commercial Banks

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IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS

 

TABLE OF CONTENT

TITLE PAGE                                                                                    i

APPROVAL PAGE                                                                          ii

ABSTRACT                                                                                     iii

DEDICATION                                                                                  iv

ACKNOWLEDGEMENT                                                                 v

TABLE OF CONTENT                                                                    vi

CHAPTER ONE : INTRODUCTION

1.0 IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANK

WHO IS A BANK CUSTOMER

WHAT IS BANK

WHAT IS BANKING BUSINESS

WHAT IS COMMERCIAL BANK

1.1  OBJECTIVE /AIMS OF THE STUDY

1.2  SIGNIFICANCE OF THE STUDY

1.3  LIMITATION OF THE STUDY

1.4  BRIEF HISTORY OF COMMERCIAL BANK

CHAPTER TWO

2.1 BANKS AND CUSTOMER RELATIONSHIP

2.2 DUTIES AND RIGHTS OF COMMERCIAL BANKS TO THEIR CUSTOMERS

2.3 IMPEDIMENT AND INFRASTRUCTURAL LIMITATIONS OF COMMERCIAL BANK

2.4 WAYS AND BENEFITS OF GOOD QUALITY SERVICES TO CUSTOMERS

2.5 THE BANK OF NIGERIA CONTROL OF COMMERCIAL BANK

2.6 OPPORTUNITY FOR GROWTH ADVANCEMENT AND SELF-ACTUALIZATION

CHAPTER THREE

 3.0 RESEARCH DESIGN AND METHODOLOGY

3.1 SOURCES OF DATA

3.2 LOCATION OF DATA

3.3 METHOD OF INVESTIGATION

CHAPTER FOUR

4.0 FINDINGS

CHAPTER FIVE

5.0 SUMMARY

5.1 CONCLUSION

5.2 RECOMMENDATION

BIBLIOGRAPHY

 LOCATION OF DATA

3.3 METHOD OF INVESTIGATION

CHAPTER FOUR

4.0 FINDINGS

CHAPTER FIVE

5.0 SUMMARY

5.1 CONCLUSION

5.2 RECOMMENDATION

BIBLIOGRAPHY

 

 

 

CHAPTER ONE

1.0 IMPROVING CUSTOMER SERVICES IN NIGERIA COMMERCIAL BANKS

It will be necessary to elucidate more on the worlds, customer, bank, banking business, bankers, commercial bank and services.

WHO IS A BANK CUSTOMER:

Almost invariably, anybody who has anything to do in the bank, no matter the nature, seeing himself as a bank customer at least as much as he is within the banking premises.

Commercial prudence also dictate that the bank affords its best attention to all and sundry, what ever the type of relationship they may seem to be having with the bank.

But the question now is who then amongst those people are customers, and if some are not customers what are they?

In great Western Railway Company limited .V London and Country banking company limited (1901), it was held that a person who has been cashing cheques from the dependent bank, on this employers over many years was not a customer of the bank by his mere cashing of cheques.

  There must be more than a mere cashing of cheques.

It simply means that anyone who is not having an account with the bank cannot be regarded as a bank customer. Furthermore, there must be a time when someone began to be a customer.

A person can becomes a customer of a bank when he goes to the bank with money or a cheque and asked to have an account opened in his name and the bank accepts the money or a cheque, and is prepared to open an account in the name of the person.

WHAT IS BANK:

Dr. H. Hart define bank as “ a person or company carrying on the business of receiving monies and collecting drafts for customer subjected to the obligation of honoring cheques drawn upon them from time to time by customers to the extent of the amount available on their current account.

In addition to that, section 41 of the Nigerian banking act of 1962 define a bank as any person who carries on banking business and includes a commercial bank, an acceptance account, financial institution and merchant banks.

 

WHAT IS BANKING BUSINESS:

Section 41 of the Nigerian Banking Act of 1962 also defined banking business as the business of receiving monies form outside sources as deposits of payment of interest in the granting of money loans and acceptance of credit or the purchase of bills and cheques or the purchase and sale of securities for account or other of the incurring of the obligation to acquire claims in respect of loans prior to their maturity or the assumption of guarantee and other warranties for other or the effecting of transfer and clearing and such other transactions as the commissioner, may on the recommendation of central bank, by other published in the gazette, designate as banking business.

Section 61 of the banks another financial institution decree on 25 of 1991 (BOFID) defined banking business as “the business of receiving deposits on current account, paying or collecting cheques, drawn by or paid in by customers, provision of finance or such other business as the gazette, designated as banking business”.

WHAT IS A BANKER:

 

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