The eminence of total quality management in the business organization in Emenite has remained important, more so in this period of economic retrogression and the structural adjustment programme (SAP) which has witnessed an upsurge in the business of total quality management.

Therefore total quality management is an unavoidable element in an organization.

The work has been divided into five chapters. Chapter one deals on the introduction, background of the study which consists of the overview of manufacturing sector of Nigeria economy, history of Emenite limited Emene, statement of the problems, research objective, research questions, significant of the study, scope and limitation and definition of terms. Chapter two deals with the review of the relevant literature which looked at the historical background Emenite limited,. Theoretical framework, method and implementation of total quality management, quality assurance, quality system, characteristics/principles of total quality management, the roles, benefit of quality central and the summary of the review of the related literature.

Chapter three deals with the research design and methodology. In this chapter various sources of data, questionnaire design how the sample size was determined and method of investigation are discussed.

Chapter four was devoted to a detail analysis of data collected and the research questions generated.

Chapter five is the concluding chapter in which the findings, recommendations and conclusion are discussed.

TABLE OF CONTENT

COVER PAGE

TITLE PAGE

CERTIFICATION

DEDICATION

ACKNOWLEDGMENT

ABSTRACT

TABLE OF CONTENT

CHAPTER ONE:

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF THE PROBLEM

1.3 OBJECTIVE OF THE STUDY

1.4 RESEARCH QUESTION

1.5 SIGNIFICANT OF THE PROBLEM

1.6 SCOPE AND OF LIMITATION

1.7 DEFINITION OF TERM

REFERENCE

CHAPTER TWO:

LITERATURE REVIEW

2.1 INTRODUCTION

2.2 HISTORICAL BACKGROUND OF EMENIT LIMITED

2.3 THEORITICAL FRAME WORK

2.4 METOD AND IMPLEMENTATION TQM

2.5 QUALITY ASSURANCE

2.6 QUALITY SYSTEM

2.7 CHARACTERISTICS/PRINCIPLES OF TQM

2.8 THE ROLES OF QUALITY MANAGEMENT

2.9 BENEFITS OF QUALITY CONTROL

2.10 SUMMARY OF THE REVIEW OF THE REALTED LITERATURE

REFEENCES

CHAPTER THREE:

RESEARCH HYPOTHESIS

3.1 INTRODUCTION

3.2 METHOD AND SOURCES OF DATA

3.3 RESEARCH POPULATION

3.4 SAMPLE SIZE DETERMINATION

3.5 THE VALIDATION OF MEASURING INSTRURMENT

3.6 METHOD OF INVESTIGATION

3.7 DATA ANALYSIS TECHNIQUES

3.8 RELIABILITY OF INSTRUMENT

REFERENCES

CHAPTER FOUR:

DATA PRESENTATION AND ANALYSIS

4.1 QUESTIONNAIRES DISTRIBUTION AND COLLECTION

4.2 PRESENTATION AND ANALYSIS OF DATA

CHAPTER FIVE:

SUMMARY OF FINDINGS, RECOMMENDATION AND

CONCLUSION

5.1 SUMMERY OF FINDINGS

5.2 RECOMMENDATION

5.3 CONCLUSION

APPENDIX I

APPENDIX II

QUESTIONNAIRES

BIBLIOGRAPHY

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Today, the universe has witnessed various changes that had been affecting human existence, particularly from the period of Stone Age to the computer age. The full conceptual significance of the modern view of quality cannot be conveyed by such a succinct expression as “total quality”. The adjective ‘total’ is so broad that inevitably it becomes ambiguous; any plausible interpretation could be included (even that of absolute quality, free of defects).

Conventionally ‘total’ is used to indicate company. Wide application, and terms like total quality management or, better still company-wide quality management embraces the entire company and everyone within the company. The term quality management is intended to convey a vertical approach to quality in an organization i.e. quality is a matter of concern for everybody in an organization.

Feigenbaum (1983) Pioneers the total quality message by his emphasis on the managerial and system aspect he opined that: total quality control is an effective system for integrating the quality development (planning) quality