Implementation Of Gis Link-to-node Network For Base Transceiver Station Inventory Management System The Case Of Addis Ababa

Background:Accessibility of maternal services alone cannot guarantee usage byrnwomenneither does the use of maternal health services guarantee optimal out comes forrnwomen.Maternal satisfaction with delivery services affects selection of birthplaces, helpsrnto identify gaps between the actual health care and the desired health care outcomes andrnassists policy makers in developing interventions based on findings.rnObjective:The aim of the study was to assess the level of maternal satisfaction withrndelivery services and identify factors affecting the level of maternal satisfaction in publicrnhealth centers of Addis Ababa, Ethiopia, 2017 GC.rnMethods:Institution based cross sectional quantitative and qualitative study wasrnconducted from April12 to May 20, 2017. Multi stage sampling method was used tornselect 461 mothers from 20 health centers. Interviews using a structured questionnairernwereused to collect the quantitative data. And data was entered using Epi –info 7 andrnanalyzed using SPSS version 20. Bivariate and multivariate logistic regressions werernapplied at 95% CI.For the qualitative part of the study, in depth interviews were used forrndata collection and thematic analysis was used to generate themes.rnResult:This study’s finding indicated an overall maternal satisfaction level of 82%.rnWomen who were satisfied by respectfulness of the staff were 8.7 times more satisfiedrnwith the overall services than those who weren’t AOR(95%CI) 8.712(2.171,34.961).rnMothers who received cognitive care were 18.6 times more satisfied than those whorndidn’t AOR(95%CI) 18.611(2.658,30.294). Mothers who were satisfied with the sex ofrnthe health workers who attended their deliveries were 10.7 times more satisfied thanrnthose who weren’t AOR(95%CI) 10.742(3.218,35.866).Mothers who felt like theirrnbabies received adequate care were 38.8 times more satisfied than those who didn’t.rnConclusion: Cognitive care, competency, respectfulness, neonatal care and satisfactionrnwith the sex of health workers were important predictors of maternal satisfaction.rnRecommendation:Addis Ababa city administration health bureau, health facilityrnmanagers and health workers should work together on identified factors to improvernmaternal satisfaction.rnKey words: Maternal satisfaction, delivery services, public health center

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