The objective of this study is to assess customers' satisfaction on Ethiopian Electric PowerrnCorporation industrial customers in Addis Ababa. Considering that it will contribute a lotrnfor the policy makers and for Ethiopian Electric Power Corporation Higher officials tornoversee the treats of customer satisfaction. To conduct this study, one structuredrnquestionnaire was used for assessing the overall level of satisfaction of Industrialrncustomers, factors determining overall level of Industrial customers ' satisfaction and levelrnof employees' commitment. The result shows, that industrial customers were satisfied inrnmany aspects of the service provided by the corporation. Such as: proper estimation andrntimely inspection, Fairness of new connection cost comparing it with its service,rnconsultation service and electrical assistance when purchasing and installing theirrnmachines and generators, selection of quality of pole, cable, meter reading activity, qualityrnof monthly bill, workers responsiveness for complain and questions and consumption tariffrnMoreover, the findings indicate that the customers ' are dissatisfied by emergencyrnmaintenance service, safety of workers and appearance of the indusoy; because how is thernpole positioned? Line extended and meter fixed? Additionally the other factors of customerrndissatisfaction arc the maintenance and warranty service for damaged properties,rnunexpected power interruption and offensive tariff of reactive meter. For this reason it'srnrecommended that EEPCo should improve its service to satisfY its customers