Improving Patient Satisfaction In Outpatient Department At Gunchire Primery Hospital

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Problem statement: Patient satisfaction denotes the extent to which general health carernneeds of the clients are met to their requirements. Assessing and improving Patientrnsatisfaction is one of the essential indicators for healthcare service improvement. It isrnneeded for assessing for the current patient satisfaction situation, setting objectives andrntargets for the future and measuring progress and improvement in Gunchire PrimeryrnHospital in SNNPR/Ethiopia.rnObjective: To improve the Overall patients satisfaction level in OPD from 63% to 86%rnin February ,2018 to July 30,2018.rnMethod: Descriptive study comparing the status of patientstisfaction before and after arnfeasible intervention to improve patient satisfaction in the Outpatient Department ofrnGunchire Primery Hospital. A structured questionnaire was administered torncollect the data and the study was carried out in 50 patients selected by randomrnsampling method.rnResults: The overall patients satisfaction the respondents were satisfied by 86.54% thatrnwas improved from 63% to86.54% in pre-post interventions. The 5 categories' satisfactionrnlevel of respondents’ opinions by components, based on 29 survey conducted the averagernresponse rate regarding to physical facilities, the respondent satisfaction level were 88%rnsatisfied and 12% were not satisfied by the physical facilities. Average response raternregarding to waiting time to services the respondent satisfaction level were 87% satisfiedrnand 13% were not satisfied. Average response rate regarding to pharmacy services, thernrespondent satisfaction level were 86.5% satisfied and 13.5% were not satisfied. Averagernresponse rate regarding to doctor and nurse services, the respondent satisfaction level were 91.2% satisfied and 8.8% were not satisfied. Finally Average response rate regarding to registration services, the respondent satisfaction level were 80% satisfied and 20% were not satisfied.

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Improving Patient Satisfaction In Outpatient Department At Gunchire Primery Hospital

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