Usability Of Knowledge Management Portals At Ethio Telecom

A fundamental aspect of knowledge management is capturing knowledge and expertise createdrnby knowledge workers as they go about their work and making it available to a largerrncommunity of colleagues. Technology can support these goals, and knowledge managementrnportals have emerged as a key tool for supporting knowledge work. Knowledge managementrnportals are used to gather, manage, share, and utilize knowledge that has been stored inrndifferent databases throughout the organization; thus portals provide users with a single pointrnof access to personalized information needed to make informed business decisions. Portals canrnbring significant benefits to organizations at both the individual and organizational levels.rnIn this study a survey has been made on an overall usability of the two existing ethio telecomrnknowledge management portals. The researcher used quantitative research using selfrnadministered close ended questionnaires in order to get perceptions from the selected ethiorntelecom officers, managers, supervisors and staffs. The findings of this research indicated thatrnusability of the two ethio telecom knowledge management portals is in low level.

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