Impact Of Ergonomically Workplace Design On Productivity (case Study -abay Bank S.c)

This thesis is on ‘Ergonomics effects and working environment design on counter cage in Abay bankrnS.C. Currently Abay bank S.C gives a variety of service for its customers, including saving Deposit,rnDemand Deposit, Fixed Time Deposit, etc.), Loan Account Services, International Banking servicesrnand other common services. And it gives special services like it serves the customers till 9:00 PMrnMonday to Saturday; provides fast and modern banking services; provides consultancy and financialrnsupport for entrepreneurs and others are mentioned for a sample.rnAbay Bank S.C. increase its day to day services to satisfy its customers.it increases the number ofrnbranches to 156 to serve the customers. This will also increase the number of employees also.rnFurniture’s, computers other working facilities are also related to the opening of branches. Thesernfacilities are used by the employees as well as the customers. rnIn order to make the customers satisfy and the employees to give the best services the work stationrndesigns have a major effect. According to different researches the best work station design can improvernproductivity and services.rnAbay Bank S.C. is one of the service provider in Ethiopia it should implement the best work stationrndesign to the customers and also for the employees. But some of the branches miss this main issue duernto several reasons. Then this research focuses on the counter cage area which has great relationship withrncustomers and tellers. The main objective of this research is to assess impact of workplace design onrnthe tellers and design the ergonomically workplace to increase productivity of employee. To achievernthis, ergonomically factors affecting tellers are identified to improve workplace design and sornproductivity.rn For this purpose, 49 bank branches of Abay bank in Addis Ababa were selected and studied. This studyrnused both qualitative and quantitative data analysis. Proper sample size was calculated andrnquestionaries’ are distributed to the 49 branches. Also measurements are taken from the employees forrnthe analysis. Different analysis tools were used like SPSS, AutoCAD, CATIA, RULA analysis,rnMicrosoft excel, word and others etc. The conclusion from the study was derived; ergonomically factorsrnlike lighting, temperature, working furniture, bad working posture, smell and noise has effect onrnemployee’s productivity by creating fatigue specially on their shoulder, lower back and mid back. Andrnfinally; the new conceptual workplace design is proposed to address those encountered problems.rnThe contribution of this study is valuable for the branches of Abay Bank S.C. and other banks locatedrnall over the country.

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