Measuring Supply Chain Performanc Of Pharmaceuticals Using Supply Chain Operation Reference (scor) Model The Case Of Black Lion Specialized Hospital

Pharmaceutical supply chain (PSC) is the overall activities involved with the manufacturingrnof pharmaceuticals to delivery of products to the end user through supply chain managementrnsystem. Supply chain performance measurement is key process in evaluating supply chainrnfrom this supply chain operation reference (SCOR) model is commonly used. Objective ofrnthe study is to assess the pharmaceutical supply chain performance of Black lion specializedrnhospital (BLSH) with SCOR analysis. Descriptive approach is used in the study. Purposivernsampling technique is used to collect data. Structured questioners & observations were somernof the tools used in the data collection process. General assessment of the supply chainrnactivities of BLSH shows that there is an improvement in documentation and requisitionrnformats and procedures are being followed. Results from SCOR analysis indicates thernhospital supply chain is working well with respect to supply chain reliability but low inrnassessing and acting on customers complain and satisfaction. Moreover it reviles the hospitalrnis dependable on few supplier ability to respond to demand variation and seasonality is notrnsatisfactory. The study shows that cost associated to supply chain is not separated from otherrnactivities of the hospital and data’s on transportation and handling cost are unpredictable.

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