The aim of this study was to assess the significance of port service provision in humanitarian aidrnservices and the level of organizationsâ€™ satisfaction in Addis Ababa. The main reason forrnselecting the topic was that the service the community demanded was not given significantrnemphasis, while the demand for humanitarian service is rising in absolute terms in recent yearsrnboth from the public and donation. Hence, it is found to be a critical area for the underlinedrnproblem. The research design selected in this study is a descriptive, cross-sectional design. Therndata was collected all at the same time (or within a short time frame). The data showed thatrnanalysis of trend of growth of supply of goods imported for humanitarian services decreasedrnfrom 2008 to 2015. The price change in 2008 was dramatically increased by 89.08 % whereasrnthere are two years (2010 and 2013) which have decreased the importing goods in relief foodrnand foods items by 43.25 % and 39.60 percent respectively. The result indicated that there is arnvery low responsiveness to customers, offering choices of non-standardized services; that lead byrnpersuasions and incentives as a factor of port service demand. Flexible and adaptable to deliverrnhigh quality goods and services and empower citizens rather than simply serving those asrninstitution are also the problematic issue in port service in Ethiopia. The correlation analysisrnillustrate the relation between the port service satisfaction and humanitarian logistics as it isrnhighly or strongly correlated as r=0.705 and r=0.864 for correlation between humanitarianrnlogistics and port availability and r=0.933 for humanitarian logistics with port cost. But portrnservice demand has a weak correlation (r=0.046). It can be concluded that this study measuresrnport efficiency or performance indicators use a diverse range of techniques for assessment andrnanalysis, but although many analytical tools and instruments exist, a problem arises when onerntries to apply them to a range of ports and terminals for humanitarian logistics. It isrnrecommended as the need of a proper port performance measurement based on indicators:rnmacro performance indicators quantifying aggregate port impacts on economic activity, andrnmicro performance indicators evaluating input/output ratio measurements of port operations inrnthe country