A dry port is a recent phenomenon in the Ethiopian logistics history. The Addis Ababa dry portrnKaliti branch is among the youngest dry ports established in Ethiopia. It was officially called a dryrnport in 2014 to facilitate entry and exit of goods from different ports. Customers using the port,rnhowever, complain that the port does not deliver an efficient service to its clients. The focus of thisrnpaper is to explore issues that could hinder the efficient service delivery. By employing qualitativernapproaches, the researcher conducted In-depth Interviews with both employees and clients of therndry port. Moreover, site observation was made to explore the current facilities of the dry port andrncompare it with other dry ports. Customers indicated that, the human resource of the dry port isrnnot equipped with the necessary dry port knowledge as being the dry port a recent phenomenon inrnEthiopia there is shortage of professionals who have the knowledge of logistics activities. Mostrnemployees get familiar with their current duties by experience and short term trainings given byrnthe organizations. Though the current facility has enough space, there were no adequate officesrnfor both employees and other stakeholders of the organization and warehouse facilities. Mostrnparticipants agree that not using modern information technologies has not made the dry port asrncompetitive as other dry ports. There was a difference of opinion on the current governance of therndry port between the study participants that few respondents say that being a public enterpriserndidnâ€™t hinder the dry port to operate efficiently but the study revealed that most facilities are notrnfulfilled by budget constraints and other related management issues of the dry port. Based on thernfindings, there is a lot to be done on both in infrastructure and human power so that the dry portrnwould be competitive and deliver a quality service to all its customers