This is a research on comparative study of service quality of Modjo and Kaliti dry ports andrnterminals. Given the increased importance of dry port and terminal services and the associatedrninefficiencies and drawbacks in service quality, this study is expected to contribute to thernimprovement of the dry ports service. This research is conducted with the general objective ofrncomparative analysis of Modjo and Kaliti dry ports and terminals in terms of service quality inrnthe perception of customers through SERVQUAL model.To address the stated researchrnquestions, the researcher employed non-experimental, survey type, descriptive and comparativernresearch design. Data was collected from both primary and secondary source; primary datarnwere collected through questionnaires and for secondary data document analysis were made.rnThe study employed probability sampling techniques to select the participant of the study andrnaccordingly, an aggregate of 289 respondents were selected and participated in this study andrnout of these, data were obtained from 270 respondents. The researcher used SERVQUAL modelrnas research instrument. The data were analyzed using descriptive and inferential approach.rnDescriptive analysis uses measurement of central tendency and measure of dispersion.rnInferential analysis uses correlation so as to assess the relationship between the service qualityrndimensions and comparing the two dry ports service quality in terms of these dimensions. Datarnanalysis revealed that there is low level of expectation among customers and a correspondingrnlow level of perceived service quality in both dry ports and terminals. Also these SERVQUALrngap score is naught. Moreover, the study has found that Kaliti dry port and terminal performedrnworse than Modjo. Following these results, recommendations are given to improve the servicernquality of the two dry ports