Factors Affecting Employee Engagement The Mediating Role Of Organizational Citizenship Behavior In Ethiopian Banking Sector A Case Of Selected Banks (cbe Dashen And Zemen Bank)

Employee engagement has become the center of concern in recent years in managementrnliterature. Various researchers have tried to identify factors affecting employee engagement. InrnEthiopia, besides the concepts freshness, employee engagement needs more empirical research.rnIn addition, even though many have tried to study factors like job characteristics, perceivedrnsupervisor support and reward and recognition, the effect of ergonomics on employeernengagement is yet uncovered in Ethiopia.rnTherefore, this study was conducted to identify factors affecting employee engagement andrnexamine the mediating role of organization citizenship behavior in Ethiopian Banking Sector inrnthe case of selected three Banks (CBE, Dashen and Zemen Bank). To identify the factors thatrnaffect employee engagement, previous literatures, theories and models were considered andrnbased on those previous research works, a conceptual framework was adopted.rnThis study used explanatory research approach and both primary and secondary data werernutilized. The primary data were collected by distributing questionnaires to 361 employees of thernselected three Banks. And the collected data were entered and analyzed using SPSS versionrn24.0andPROCESS Macro version 3.4 was employed to test the mediation effect.rnThe findings of the study showed that, of demographic variables; age (b=.244, p

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