Assessment Of Service Delivery Quality Of Addis Ababa Abattoirs Enterprise

The primary objective of this study is to assess service quality and customers’ satisfactionrnpertaining to quality of Service ofAddis Ababa Abattoirs Enterprise and to give an insight forrnthe abattoir’s management regarding to the level of service quality of the service they rendered.rnThe Specific objectives of the study are to assess the service delivery quality of Addis AbabarnAbattoirs Enterprise and to assess level of customer satisfaction in Abattoirs service fromrnfive quality perspective. Descriptive statistics such as frequency mean, variance, standardrndeviation analysis techniques are applied to analyze background information of the respondents.rnService quality dimensions and customers satisfaction are also analyzed using descriptivernstatistics.rnThis Research will discus the analysis of slaughtering service view of customer satisfaction inrnAddis Ababa abattoirs Enterprise using Both B2BSERVQUAL method and importancernperformance analysis.The finding on the base of correlation analysis also implies that thernrelationship between service quality dimensions and customer satisfaction is analyzed and thernresult shows all service quality dimensions have positive and significant relation with customerrnsatisfaction. The finding also confirms the service quality dimensions have an impact onrncustomers’ satisfaction implying that the higher the quality of service, the higher is the level ofrncustomers’ satisfaction. The finding of the study shows that customers are dissatisfied on thernslaughtering and meat distribution service quality reliability, empathy, responsiveness,rnassurance and tangibility. Customer satisfaction is analyzed and the result shows that all servicernquality dimensions have low customer satisfaction. Therefore on the bases of the finding it canrnbe summarized that Addis Ababa Abattoirs can improve its service by mostly focusing onrnresponsiveness and tangibility of service quality dimensions

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