Service Delivery And Customer Satisfaction In Selected Hospitals The Case Of Black Lion Dagmawi Menelik And Betltzata Hospitals

Ethiopia experiences heavy burden of disease with a growing prevalence ofrncommunicable infections. many Ethiopians face high disease mobility and mortalityrnlargely attributed to potentially preventable infectious diseases, nuIrilion deficiencies andrnpoor health care. Black Lion and Dagmawi Menelik (public), and Bethzata (private) arernthe largesl hospitals in Ethiopia. they have many specialized services which are uniquernto them. Palients who come pom difjereni parts of Ethiopia are undergoing treatment inrnthese hospilals. however. there are problems in rendering services to clients.

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