The Impact Of Iso 9001 Certification On Organizational Performance The Case Of Adama Spinning Factory

The Ethiopian Textile industry is growing rapidly and the government has set the sector as a focus for the country’s growth and development. Currently, ever than any time before competition between companies has been increasing in domestic and international market. To have a very good performance and competence to face the tough market competition, companies adopt and reconcile with different international standards. One of the standards is certification in ISO 9001 QMS. Certification of these organizations in ISO 9001 QMS believed to contribute in improving organizational performance. This research has been conducted to examine the impact of ISO 9001 QMS Certification on the Organizational Performance of Adama Spinning Factory. The study is necessitated by whether ISO 9001 QMS certification have an impact on the company’s organizational performance or not. The research has employed a descriptive and explanatory research and used quantitative methods, where both primary and secondary data were used. Questionnaires are used as primary data source and different literatures reviewed are used as secondary data source. The general population of the research were all 424 employees of ASF. These 424 employees are of different departments, experience and exposure to quality related issues. Since quality is a factor of all the parties in an organization, all 424 employees from all departments are included in the sample. A total sample size of 175 employees were selected for the study. Probability and non-probability sampling techniques were used for the study. Descriptive, correlation and multiple regression statistical tools were used in testing the impact of ISO 9001 QMS certification on organizational performance. Analysis was done using SPSS version 26, a computerized statistical package, for the questionnaires by encoding responses from the respondents. The findings of the questionnaire analysis result showed that ISO 9001 QMS certification has a positive and statistically significant impact on the organizational performance of the company. This research has surfaced the impact of quality management system on organizational performance, and so the case company, researchers, practitioners, affiliated institutes and organizations will be benefited from the research finding

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