The Effect Of Total Quality Management (tqm) On Operational Performance Of Cash Register Machine Suppliers The Case Of Jupiter Trading

In today’s work, organizations are in need of operating in highly dynamic environments wherernkey resources are scare and uncertainty in business opportunities is common. In addition tornthese, the intense competition and ever changing customer demands forced organizations tornpractice TQM for better performance. The objective of this paper was to examine the effect ofrnTQM practices on operation performance of Jupiter Trading.The research adopted a descriptivernand explanatory research design. To collect the data needed a closed ended surveyrnquestionnaires were distributed to 175 targeted respondents using a simple random samplingrntechnique. To analyze the data collected, the study used Pearson correlation coefficient,rnregression analysis and SPSS version 23. The finding of the study revealed and concluded thatrnTQM practices had positive and significant effects on operational performance. Hence, thernentire hypotheses formulated were accepted. The variables applied on the model explainrnoperational performance 49.2%. The study recommended that the organization should give arngreat emphasis on the TQM practices applied on the study and should make additional researchrnon finding the other potential variables that have a significant effect.

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