· To determine the impact of marketing research on the company’s profitability primary and secondary data were collected to solve the research problem.

Questionnaire were used as research instrument. The population of study comprised the customer’s distributors and relevant staff and management of Juhel pharmaceutical in Enugu Metropolis.

In organizing and presenting the data collected, table’s frequencies and percentages were used.

The following findings were recorded:

- Marketing research activities of pharmaceutical industry have not yet received adequate attention; this is due to lack of financial support.

- Also the seller market economy that we operate on total absence of consumer activities in Enugu State makes it impossible for manufacturers not to pay adequate attention to marketing research activities.

The management should ensure adequate budgeting allocation to research as a means of attaining its overall objectives.

· The company if unable have a full fledged market research department should explore alternative ways of obtained market research data like patronizing external research agekies or marketing.

· It is the researchers candid opinion if the company i9mplements the recommendation. It will not service their customers effectively but will also sustained growth and make more profit.

TABLE OF CONTENTS

Title Page

Approval Page

Dedication

Acknowledgement

Abstract

Table of Contents

CHAPTER ONE:INTRODUCTION

Background of the Study

Statement of Problem

Objective of the Study

Significance of the Study

Scope of the Study

Definition of Terms

CHAPTER TWO: LITERATURE REVIEW

CHAPTER THREE: RESEARCH METHODOLOGY

Source of Data

Method of Data Collection

Population of Study

Determination of Sample Size

Research Instrument Used

Method of Data Analysis and Treatment

Distribution and Return of Questionnaire for Customer

CHAPTER FOUR:

Presentation Analysis and Interpretation of Data

CHAPTER FIVE:

Summary of Findings

Recommendation

Conclusion

Bibliography

Appendix.

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

Goal attainment is the watchword of every business organization. They exist to accomplish something in the large environment. Its special purpose or mission is usually clear at the beginning over the time, however, on or more things happen, its mission may become unclear as the organization grows and develops new product and market from time to time the company must undertake and understand a critical review and preview of their overall effectiveness through marketing research.

Marketing research can be defined as the systematic gathering, recording, processing and analyzing of marketing data, which when interpreted will help the marketing executive to uncover opportunities and to reduce risks in decision making see Dillon, Madden and Firtte. The unwesal application of marketing research data by various marketing organization and other fields of human endeavour cannot be over emphasized. Marketing research identifies potential market and evaluates the market for purposes of designing an effective strategy to exploiting the market, achieving goals and objective by management.

Because of the rapid change in the organization marketing and marketing environment, marketing research help companies to periodically reassess or research on its overall approach to the market place in which strategic planning is developed as the major areas where rapid obsolesce of objective, polices, strategies and programmes are constantly possible. It is a tool for achieving goals and objectives of an organization for efficiency and effectiveness in attaining the internal and external task, objectives and other marketing programme within the marketing environment.

Marketing concepts and process are understood as competition between businesses geared up, it becomes imperative to turn attention to identify the consumer behaviour as regards to their needs and wants which are naturally insatiable with marketing research. It holds the key in achieving organizational goals through identifying the needs and wants of target markets and delivering the desired satisfaction more effectively and efficiently than competitors.

It is based on market focus, customer orientation and behaviour, co-ordinated marketing and effective communication system for effective and efficient decision marketing; implementation and control. It also deals with the controllable and uncontrollable variables, that regulates the affairs of an organization as a means of organization in the market environment.

Companies shall be conversant of marketing research to continuously monitor the changing scene in the market which will help in identifying and highlighting on the SWOT analysis (strength, weakness, opportunity and strategies in time to meet new challenges as an opportunity in the environment. This helps in improving the management decision making, company’s mission, growth, strategy and portfolio plan that helps in long, middle and short term plan as a means of enhancing towards new market challenges and exploit the opportunities exposed to them, controlling the organizational weakness as a means of enhancing toward new market challenges and exploit the opportunities exposed of them, controlling the organizational weakness as a means of influencing some environmental threat facing marketing in the market environment.

STATEMENT OF PROBLEMS

Marketing research is an important tool in any marketing activity of a company which has to be properly integrated in order to achieve its desired goals and objectives, through all is aimed to identify the needs and wants of consumers as a means of attaining adequate satisfaction of consumers needs and wants to achieve the organizational set objectives

With the marketing research, the socio-cultural economical, legal, political, technological and competitive conditions are checked to consumers with products of consistently high quality made readily available at price which has the value for the money spent it facilitate the companies marketing activities to ensure unwiring commitment to pursue excellence as the basis for current success and future growth. The problem uncounted by the company include the inadequate source of data which has affected their research decision and activities. This is a process by which the company has little source of data, which indues bias o’ dishonesty on the part of the fieldwork.

Juhel Pharmaceutical just like most of the small and medium scale companies are facing competition and the consumers are not satisfied with the quality of the products. This research intends to find out how market research can help in improving marketing performance of Juhel pharmaceutical company in Enugu State.