Assessment Of Employees Perception On Organizational Performance After Outsourcing A Case Study On Ethio Telecom

The purpose of this research is to assess employee perception on organizational performance ofrnethio telecom as regards to cost efficiency, productivity, profitability and flexibility performancernindicators as supported by different literatures. About 234 questionnaires were administered to 4rnselected departments of ethio telecom namely strategic planning, sourcing and facility, marketingrnand sales (specifically sales) and customer service (specifically back office) to get primary datarnthat treated appropriate research questions. The study found that employees of the companyrnperceived outsourcing so far has positively affected all the four organizational performancernindicators of cost efficiency, productivity, profitability and flexibility and the results indicated thatrnthe employees perceived that ethio telecom has benefited from outsourcing its business process tornreduce cost of operation, to increase its productivity and profitability and improves its flexibility.rnThe study recommends that ethio telecom should sustain business relationships that would assistsrnin transaction negotiation with outsourcing vendors to boost the performance of the company

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