Assessment Of Warehouse Performance A Case Of Ethiopian Trading Enterprise

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In today’s challenging and competitive world, success can be hinge on whether a warehousernoperation is productive and effective enough to meet the expectations of customers. One way torngauge how effectively the warehouse operations are meeting these expectations is to conduct arnwarehouse operations assessment. Considering this reality, this particular study explores torninvestigate the warehouse performance (measured in terms of the most frequently used fourrndimensions as suggested by Edward Frazelle (2001), namely Quality, response time, totalrnwarehouse cost, and productivity in the enterprise called Ethiopian Trading Enterprise. Thisrnresearch study however provide a brief introduction to warehouse management, performancernmeasurement and metrics or key performance indicators based on the most recognizedrnliterature. Possessing to the small number of the total population, the study has employed censusrnsurvey to quantitatively and qualitatively assess the warehouse of the enterprise. Questionnairernwas used as the official instrument of data collection. A total of 70 questionnaires wererndistributed and 61 of them were filled and returned to make the response rate about 87%. Thernfindings of the study suggested that all the dimensions of warehouse performance havernstatistically significant result. Generally, the study findings have suggested that the levels ofrnwarehouse performance is approximately moderate in the case of Ethiopian Trading Enterprisernin terms of the four key performance indicators. It has also discovered that, among the four keyrnperformance indicator, measurement of the warehouse performance based on dimension ofrnresponse time is comparatively in a better position in the enterprise warehouse. And alsorninferred that the perception of the enterprise employee in performance implication of size andrntype of warehouse is based on the situation and they all have different point of view among thernfour key performance indicator influence on the overall performance of a warehouse but theyrnbelieved that quality indicator seems to be most valuable and should be given with highrnemphasis and response time and cost/financial indicator also important. However theirrnexpectation for productivity indicator is less. The study advocated that a lot of emphasis need to berndirected to quality and cost indicator in order to achieve significant cost savings from minimizedrntotal cost of warehousing and improved quality and also maintain improved response time andrnimproved efficiency or productivity, consequently improving the organizational performance as arnwhole rnKeywords: Warehouse, Performance, Performance Measurement

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Assessment Of Warehouse Performance A Case Of Ethiopian Trading Enterprise

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