AN INVESTIGATION INTO THE CHALLENGES OF MODERN AUTOMATION ON THE JOB PERFORMANCE OF SECRETARIES IN FINANCIAL HOUSES IN ENUGU NORTH LOCAL GOVERNMENT AREA

ABSTRACT

The functions of the sectary has changed drastically at present due to largely to the the introduction of modern automation in offices. The use of new machines like computers, facsimile, automatic typewriters, word processes etc has generated new business abilities and new job opportunities for secretaries.

However, it is also feared that this has posed a lot of challenges to secretaries. Hence the need for this research work which statement of the problems has to do with.

1. To determine the effect modern automation have on secretaries, in other word dos the introduction of modern automation pose challenges on the effectiveness of secretaries.

2. To determine whether the introduction of these automation constitute something to fear about by secretaries. Or is this innovation blessing for them. Guided by these, the researcher set out the objectives or the research questions to include:

1. To ascertain whether modern automation pose challenges to secretaries who prior preparation in their operations.

2. To determine whether secretaries who had no previous preparation in the manipulation of modern automation encounter problems

3. To find out whether secretaries are exposed to training and retraining to meet challenges in modern automation.

Relying on data collected from five giant financial houses in Enugu North Local Government Area that was used as a case study, the researcher made use of the primary data that involved the designing and sending out of questionnaire. Tables were drawn to analyze responses in percentages.

Result of finding from the analysis sustain no challenge for research question I, problems for research II and yes for research question II. In the final analysis appropriate recommendations regarding the finding were made.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content.

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of problems

1.3 Purpose of the study

1.4 Significance of the study

1.5 Research questions

1.6 Definition of terms

1.7 Limitations

1.8 Definitions of terms

CHAPTER TWO

LITERATURE REVIEW

An overview of the secretary

The acquired competence of secretaries in institution of Higher learning

Modern automation and challenges

Empirical/theoretical approach on the challenges of automation

The duties/roles and importance of a secretary

Summary

CHAPTER THREE

METHODOLOGY

Research design

Area of study

Population of study

Sample size

Sources of data collection

Method of data analysis

Establishment of validity of the instrument

Establishment of reliability of the instrument.

CHAPTER FOUR

PRESENTATION AND SUMMARY OF RESULTS/FINDINGS

4.1 Presentation of respondents by sex and branch

4.2 Analysis of data

4.3 Summary

CHAPTER FIVE

SUMMARY, RECOMMENDATION AND CONCLUSION

5.1 Summary

5.2 Recommendation

5.3 Conclusion

Bibliography

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

The modern technology and Economic development in recnt years have affected to a large extent the functions and performance of the secretarial profession. Consequently, there arise the need for development of improved devices for the purpose of increasing productivity levels, to make work less tedious. The history of the secretarial revolution of the 14^th to 16^th centuries. Record keeping and inventions of Manu scripting were first developed. When it becomes imperative that these two innovations could not provide a complete answer to smooth take off of business and full office operations, further inventions were made giving birth to the art of typing with machines.

The invention of the typewriter and its uses in the office were almost revolutionarizin their useful to business application. Work could be done more quickly, more legibly, more accurately and more economically. But the expansion of business activities demand for more and better skill and