Strategies Of Improving The Effectiveness And Efficency Of Personal Secretaries (a Case Study Of West African Examination Council (waec) And National Examination Council (neco) Offices, Enugu)

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STRATEGIES OF IMPROVING THE EFFECTIVENESS AND EFFICENCY OF PERSONAL SECRETARIES

 (A CASE STUDY OF WEST AFRICAN EXAMINATION COUNCIL (WAEC) AND NATIONAL EXAMINATION COUNCIL (NECO) OFFICES, ENUGU)

ABSTRACT

 

They are different view on the role and performance efficiency and effectively of personal secretaries in WAEC and NECO, in Enugu. They fail to recognize that secretary  is an important past in any organization and that her contribution and effeteness always ensure success and progress in the organization.

          The study investigated the role and performance efficiency and effectively of personal secretaries is WAEC and NECO, Enugu .

          The population comprised sixty (60) secretarial in WAEC and NECO Enugu.

          The researcher made use of questionnaire it was discovered from the analysis of the takes that some individual employer and organization and the general public are ignorant of the role of secretaries in their respective organization and this led to secretaries not performing efficiently and effectively. The recommendation was that seminars and conferences should be given and also in - service training in order to develop their knowledge and experience on their profession.

          In conclusion, the boss should delegate some of their duties and good incentive to them they should also provide enough tools available for the achievement of the organizational goal.

 

 

TABLE OF CONTENT

 

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

 

CHAPTER ONE

Introduction

1.1            Background of the study

1.2            Statement of problem

1.3            Purpose of the study

1.4            Research question

1.5            Delimitation of study

1.6            Significance of the study

1.7            Assumption of the study

CHAPTER TWO

Review of related literature

2.1            Definition of secretary

2.2            Categories of secretaries

2.3            Function and duties of secretaries

2.4            Relationship between secretaries and

2.5            Organization they serve

2.6            Personal qualities of secretaries

2.7            The true image of secretaries

2.8            In organizations they serve

2.9            Summary of related literature

 

CHAPTER THREE

Methodology

3.1            Research design

3.2            Area of study

3.3            Population of study

3.4            Sample and sampling techniques

3.5            Instrument for data collection

3.6            Method of validation and testing the reliability of research instrument

3.7            Method of administration / collection of the research instrument

3.8            Method of data analysis

 

CHAPTER FOUR

Presentation and results

 

CHAPTER FIVE

Discussions, implication, recommendation

5.1            Discussion of finding / result

5.2            Conclusion

5.3            Implications

5.4            Recommendation

5.5            Suggestion for further research

Reference

Appendixes I and II

CHAPTER ONE

 

INTRODUCTION

1.1            BACKGOUND OF THE STUDY

The development of secretarial profession in Nigerian, started during the days of colonial administration in Nigeria.

          This however, does not mean that there was no form of secretarial service before the coming of the European people.

          The early man’s record of events was not written down rather it was through oral transmission because people could neither read nor write.

          The advent of colonial administration in Nigeria brought a bid change in the situation.

          They came with western education and established so many schools which still from the ground for many Nigerian to attend school. Typewriting was introduced together with Pitman’s shorthand.

          Following this rigorous innovation, a lot of improvements have been made in the training of secretaries and it is therefore necessary to distinguish between a typist, a shorthand typist and a secretary.

          A typist is a junior worker or staff member, whose main duty is to type manuscript or handwritten drafts, while shorthand typist is a skilled worker who combines the skills of shorthand writing with that of typewriting.

          A competent secretary combines shorthand and typewriting skills with ample knowledge of secretarial duties. He deals with correspondence, keep records, make arrangement and appointment for a particular member of the staff he is an indispensable, an alter ago, the company cannot do without, since secretarial profession carries a lot of responsibilities especially, now that more sophisticated equipment are introduced to facilitate the work of the secretary. It is the duty of a secretary to attend the company’s meetings, secretaries, from another perspective are those that are attached to the executives, to help the executives carry out certain responsibilities. The secretary efficiently and effectively render proper returns and gives notification to the commission required under the company’s act.

          Existence of electric electronic typewriter and computer has been designed to increase the work processing, spread sheet application.

          The programme are in corporate in the performance of secretarial task, their roles have been defined critically to accomplish the objective of the organization. The realization of the goal of the organization is determined by the efficiency and effectiveness of the organization manpower resource.

          Human efforts, therefore, is central to the attainment of any organizational goal.

          We all know that the purpose of any organization is to provide communication service and records, for this reason no big organizing or establishment such as West African Examination council (WAEC) and national examination council (NECO) will be able to exist and function well without a goal secretary. WAEC have the function of

 

vPrinting question papers for the West African examination council

vCoordinating

vDistributing

vRecording

 

They are in charge of result of the general certificate of education

 

vGCE

 

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Strategies Of Improving The Effectiveness And Efficency Of Personal Secretaries

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