Assessment Of Patients Satisfaction Towards Nursing Care Services Comparative Cross Sectional Study Among Adult Inpatients At Black Lion And Landmark General Hospital Addis Ababa Ethiopia 2017

Background: The level of satisfaction of patients about the health services can be considered anrnimportant tool of quality of services. Nursing care is a major component of the health servicesrnbecause it is one of the determinants of quality of health services. Patient’s satisfaction with therncare they receive from health care providers has become one of the most important approaches tornthe measurement of the quality of care in recent times as against the predominantly clinical andrnadministrative approaches.rnObjective: This study aims to assess and Compare the level of patients’ satisfaction towardsrnnursing care services between Black Lion and Landmark General Hospital, 2017.rnMethod: Institutional based Comparative cross sectional study was conducted in Black Lion andrnLandmark General Hospital from March to April 2017. A systematic random sampling techniquernwas used to select sample of 262 adult patients admitted in both hospitals. Data was collectedrnusing semi structured questionnaire. The data was coded, edited, and cleaned, and entered intornEpidata 3.1version then exported to SPSS version 21 for analysis. Finally the result wasrnpresented using charts, tables and graphs.rnResult: Of the total 257 above half 181 (70.4%) of the respondents were satisfied during theirrnstay in hospital and 76 (29.6%) of them were not satisfied.Majority of the patients 77.8 werernsatisfied with nurse adequate visit and getting their support when needed. Regarding to Nursernexplaining well and listening careful to patient and admission procedure 79.4% and 76.35 of thernstudy participants were satisfied respectively.Whereas only 0.4% of the patients were highlyrndissatisfied on Number of rounds made by the doctor is reasonable, Nurses treat with respect andrngood behavior, Nurse explaining well and listening careful to patient, The admission procedurernwas good, no delay, Efficient services (length of stay ...), capacity of doctors and capacity ofrnnurses. Education of patients {AOR=5.8: 95% CI (1.74, 19.4)} and cause of illness (acuternillness) {AOR=2.6: 95% CI (1.32, 5.38)} were associated with satisfaction of patients inrnhospital.rnConclusion and Recommendation:The study revealed that more than half of the patients werernsatisfied during their stay in the hospital. There is a need to design intervention that can increasernsatisfaction of the patients in the hospitalrnKeywords: Adult patients’ satisfaction, nursing care, dissatisfaction

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