The main objective of this study is to assess the customer relationship management practicernin case Dashen Bank. CRM is one of the critical strategies that can be employed byrnorganizations to improve competitive advantage. Four critical CRM elements are measured in thisrnstudy are; first the convenience & physical appearance, second employeeâ€™s behavior,rnrelationship development & reliability, third pricing policy, responsiveness & customerrnService quality and forth customers information database management, product developmentrn& promotion. The study adopted a descriptive design and quantitative data were employed tornaddress the objective. Both primary and secondary data were used. The quantitative data wererncollected through a structured questionnaire and document review. The Population for thernstudy was 1,403 Corporate Customers of Dashen Bank in Addis Ababa ( those customersrndata were found from the bank Information technology department) and the study wasrnconducted on the basis of opinion survey collected from randomly selected 311 CorporaternCustomers, expecting that those customers have significant impact on the bank long runrnprofitability. The collected data was analyzed using SPSS version 20. Percentage, mean,rnstandard deviation and relevant statistical methods were employed. Moreover, tables andrnelaborations were used to present the findings. Based on 311 respondents this study foundrnthat the overall assessment of Customer relationship management practice is at good level.rnHowever, the bank is weak implementation of easy customer support access like call center,rnsupportive and updated website, helpdesk and other alternative communication channels thatrnhelps the customers at the absence of the relationship manager which are responsible forrnhandling customers transactions, employees and management team periodical Customer visit,rnabsence of Convenient parking space and capturing and updating customer information andrnuse the information to satisfy customer needs.