Assessing Bottled Water Supply Chain Management The Case Of Agmas Water

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This thesis was carried out to identify how Agmas Water Factory manages its supplyrnchain in terms of strategic supplier partnership, customer relationship, quality informationrnsharing, and internal operation. This thesis used a descriptive study design and targetedrn384 respondents selected from different departments of the Agmas water factory, itsrnsuppliers, retailers, distributors and customers. Data was collected using a selfadministeredrnquestionnaire. Central tendencies such as mean and standard deviation werernused to describe the supply chain management practices of Agmas water. There is arnmoderate supply chain management practices in Agmas water as explained by a ratingrnscale that consists of 5 steps from 1 (strongly disagree) to 5 (strongly agree) which wasrnused to analyze the result of the perception mean. The statistical data (mean) show arnmaximum of 3.38 and 2.08 minimum value of grand mean for strategic supplierrnpartnership and Internal Operations Practices, 3.10 for customer relationship, 3.01 forrnlevel of information sharing and IT, 3.38 for exchange quality of information and 2.91 forrnChallenges/ Barriers for effective SCM. It is below African best supply chain practices inrnbottled water industry. Therefore, Agmas water should improve its relationship withrnsuppliers from simply buy-sale relationship to a modern supply chain relationshiprnthrough establishing strategic or long-term relationship, contract, and continuousrninformation sharing to minimize supply uncertainty which resulted in demand and supplyrnunmatched and dissatisfaction of customers of the company. The researcher has alsornrecommended that future research need to be conducted to expand the domain of SCMrnpractices by considering additional variables.

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Assessing Bottled Water Supply Chain Management The Case Of Agmas Water

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