Assessment Of Balanced Scorecard (bsc) Implementation Success Stories And Challenges In The Ethiopian Public Higher Learning Institutions The Case Of Jimma University

This study has been conducted since March 2016 to investigate BSC implementation in JimmarnUniversity. The main objective of the study was to assess BSC implementations, successes andrnchallenges as they happen in Jimma University. The study used both qualitative and quantitativernmethods. Out of the non-probability sampling purposive/judgmental sampling has been used.rnData was collected from both secondary and primary sources using document review, interviewrnand questionnaire. From the total number of 1134 target population, 114 questionnaires wererndistributed, from this 103 were returned. The sample size was determined to be at list 10 percentrnof the target population. The collected data was analyzed using descriptive approach by chartsrnand tables. The analysis of the study reveled that the leadership is good to see committed in termsrnof defining the University’s vision, mission and values as well as building and implementingrnBSC; In addition the leadership has done enough to facilitate top-dawn and bottom uprncommunication. In the implementation process a good deal of work was done to analyze therninternal and external environment of the University so as to identify the enablers and painsrnduring implementation. Finally the implementation was facilitated by appropriate choice themesrnand key success factors, objectives, performance indicators for the success of the implementationrninitiatives which were carefully selected with goal of solving significant organization pain andrntied to the vision & mission of the organization. After the implementation respondents stillrnbelieve there are modest successes and some challenges that need JU leadership attention.rnTherefore, it is recommended that JU should focus on strengthening reform team and changernagent for proper implementation of balanced score card and enhancing communication at everyrnstage of reform implementation. It is also recommended that the University leaders should bernhighly committed towards avoiding taking more time to finalize reform implementation andrnputting incentive mechanism in place in order to motivate the best performers.rnKey words: Balanced Scorecard (BSC), Jimma University (JU), Success and Challenges

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