This study was intended to assess the performance of land management service delivery ofrnNifas Silk Lafto Sub-City. For African countries, there is strong force in proper urbanrnmanagement which better achieve the increasing need for efficient and effective delivery ofrnland administration services to protect the interest and security of urban citizens. As urbanrnland administration is a comprehensive and important part of public service delivery, thernconcept of quality service gets worthwhile attentions. Therefore, this study assessed the landrnmanagement service delivery performances in Nifas Silk Lafto sub city. The study is bothrndescriptive and explanatory in its type. This research employed both qualitative andrnquantitative research methods to draw samples, collect data, analyse and interpret data. Tornportray sample from target population (citizens residue in NSL sub-city, land managementrnoffice employees, officers and managers), the researcher adopted both simple randomrnsampling and purposive sampling techniques. In the current land administration of Nifas SilkrnLafto sub-city, customers have to consult various organizations/departments to get thernservice done. The title service delivery system is not only time taking but also expensive. As arnresult the urban poor is being pushed away not to use the service. Thus, these situations haverncreated gaps between expectation of citizens and land administration service provided by thernsub city land administration organization as more than half of the respondents did notrnreceive efficient, equitable and accountable land services as per their expectations. Casernstudy method, supporting literature review and hypothetical factors for quality servicerndelivery adopted by World Bank (2005) and SERVQUAL Service Quality Model have beenrnused as guidelines for the study. The case study has used 106 customer respondents and 30rnemployees and 6 managers as primary data source through questionnaires and interviews.rnThe analysis of the data and information collected from the field work found out thernperformance and challenges of land service delivery as: inconsistency in land relatedrnlegislations, inadequate resources and technical capabilities, not all lands are titled, lack ofrnskilled and qualified man power, lack of public awareness, unclear land ownership. Based onrnthe identified findings, conclusions are drawn and possible recommendations are made.rnKeyrnWords:rnLandrnManagement,rnLandrnrnAdministrationrnandrnCadastralrnMap