In many countries, there is increasing need for efficient and effective delivery of landrnadministration services, especially in land registration and compensation (Money paid to thernaffected land occupants) services to protect the tenure security. As a land administration isrnimportant sector of public service delivery, the concept of quality service is equally applicable tornit. Accordingly this study assessed the situation of title deed and compensation service delivery inrnArada sub city.rnIn the current land administration of Arada sub-city, customers have to consult variousrnorganizations/departments to get the service done. The title service delivery system is not only timerntaking but also expensive. As a result the urban poor is being pushed away not to use the service.rnAlso the compensation which is paid by the sub-city is not unsatisfactory to the customers in thatrnmost of the affected rated the compensation low and unjustified because of lack of appropriaternevaluation process, lack of private partnership and NGOs participation. This situation has createdrngaps between expectation of citizens and land administration service provided by the sub city landrnadministration organization in that most of the respondents came in need of quality service that isrnefficient, equitable and accountable but more than half of the respondents did not receive as suchrnservices.rnCase study method, supporting literature review and hypothetical factors for quality servicerndelivery adopted by World Bank (2005) have been used as guide- lines for the study. The casernstudy has used 100 customer respondents and 36 employees and 4 managers as primary datarnsource through questionnaires, interviews and FGDs .The analysis of the data and informationrncollected from the field work recognized the challenges as: lack of coordination of the concernedrnbodies, lack of clear and known service delivery rules and regulations, capacity deficiency, lack ofrnskilled man power, poor land data management, high fee paid for title deed service and lack ofrntransparency have been found out to be the main challenges of the selected services delivery. Thusrnbased on those findings possible conclusions recommendations are made