Quantitative cross-sectional and qualitative studies were conducted from August 2004 to mayrn2005 based on J. Bruce analytical framework to assess the status of quality of family planningrnservice in B/Dar special zone, Amhara Regional state. In this study, 412 female contraceptivernusers for exit interview and 209 female clients for observation were participated from eightrnfamily planning service delivery points. Eight service providers, one Regional maternal and childrnhealth team leader, and one Zonal department head were interviewed.rnContraceptive supplies and logistics were generally inadequate. Injectable (51.7%) and oralrncontraceptive pills (47%) were the most frequently used. Most of the clients were not toldrnrelevant information on other contraceptive methods and were not popular. Three hundred eightrn(74.8%) clients received sufficient information on the method provided and 309(75%) of clientsrnresponded that contact time with providers was about the right. Among 133 clients who preferrnthis clinic from their closest site, 82(61.7%) were due to preference of that provider. Clientsâ€™rnmean waiting time was 48 SD + 51 minutes. Limitations in Supervisory system and staff trainingrnwere identified as constraints to the quality of family planning service. There was significantrndifference in clientsâ€™ satisfaction by Governmental and Non-Governmental health servicerndelivery points, OR= 0.480, 95% CI (0.255,0.904). Several short falls were revealed by thisrnstudy in quality of care in family planning service at B/Dar Special zone. Therefore qualityrnshould be considered as integral part of all family planning service delivery points in this Zone.rnKey words: - Quality, Family planning, satisfaction, Bahar-Dar