Assessment Of The Level Of Patient Satisfaction And Its Determinants Among Admitted Patients In Selected Public Hospitals Of Addis Ababa Ethiopia 2013

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Background: In Ethiopia, the Federal Ministry of Health uses a range of indicators to measurernthe quality of health service delivery and to track changes over time. Although quality of care isrnmeasured with a diverse set of ways, patients are in a unique position to report their health carernexperiences and inform health care providers about factors that may improve or hinder theirrnsatisfaction. rnObjective: To assess the level of patient satisfaction and its associated factors among adultrnpatients admitted in selected public hospitals of Addis Ababa Ethiopia, 2013. rnMethods: A cross-sectional study design was conducted to estimate the level of patientrnsatisfaction and associated factors in selected public hospitals of Addis Ababa. The studyrnparticipants were selected using simple random sampling technique. Data were collected by facernto face interview method using a structured and pre-tested questionnaire. Descriptive analysisrnand logistic regressions were fitted to identify the independent factors which determine patientrnsatisfaction.rnResults: A total of 397 discharged patients were involved in the study and 330 (83%) of thernpatients were satisfied by the services they had get at the health facilities. Only 67 (17%) of thernpatients had reported that they were not satisfied. Based on the result of multivariate analysis, thernvariables nurse communication (AOR=9.2, 95%CI=2.596 - 32.71), easy to find your way aroundrnthe health facility (AOR=3.5, 95%CI=1.715 - 7.28), getting all drugs prescribed (AOR=3.1,rn95%CI=1.39 - 6.747), getting all laboratory investigation requested (AOR=3.4, 95%CI=1.235 -rn9.245), staying to get bed (AOR=0.026, 95%CI=0.001- 0.664) and informing symptoms to lookrnfor after you left the hospital (AOR=4.3, 95%CI=1.744 - 10.434) were the independentrnpredictors of patient satisfaction. rnConclusion and recommendation: In summary, 83% of the patients were satisfied by thernservices they were offered while only 17% of the patients were dissatisfied. The variables nurserncommunication, easily finding ways around the health facility, getting all drugs prescribed,rngetting all laboratory investigation requested, length of staying to get bed and informing patientsrnthe symptoms to look for after they leave the hospital were the significant predictors of patientrnsatisfaction. Establishing a clear verbal and written communication between health carernproviders and patients, availing essential pharmaceutical and laboratory service along withrneffective bed management are critical to improve patient satisfaction in the inpatient settings.

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Assessment Of The Level Of Patient Satisfaction And Its Determinants Among Admitted Patients In Selected Public Hospitals Of Addis Ababa  Ethiopia 2013

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