This study assessed customer satisfaction in urban land related service delivery in Burayu town,rnAddis Ababa Surrounding Oromia Special Zone, Oromia National, Regional State Government,rnbasing five determinants of quality service delivery in land administration developed by WorldrnBank which includes Institutional, Technical, Administrative And Legal factors. The studyrndesign was a descriptive case study. Data was collected from primary and secondary sources.rnPrimary data were obtained through questionnaires, interviews, and researcher observation.rnThe study also used journals, articles, research findings, policy documents as secondary sources.rnData was analyzed through statistical software, percentage and frequency tables. This studyrnfound that, absence of information on procedure of getting service, low coordination betweenrnwork process, long waiting time to receive service, absence of efficient skilled manpower,rnmaterial and financial resources, low awareness on land policy, complaint is not addressedrnproperly, citizen charter is not fully practiced, rent seeking behavior and practice and absence ofrndecentralized land service delivery as a major challenge. Solving the problems of requiredrnmanpower, material and financial resources, fully automating the land service delivery, givingrncontinues awareness on land related policy, fully practicing good governance principles, fullyrnfunctioning complaint handling mechanism, giving awareness on citizen charter andrndecentralizing land related services at kebele or sub city level are stated as a recommendation.