Measuring Students Satisfaction (the Case Of Post-graduate Education Students At Addis Ababa University

This study applies service qllality and customer satisfaction th eOlY to the field ofrneducation and particularly to postgraduate studies. The aim of the research presentedrnhere is to measure students' sati sfaction at th e Addis Ababa University across widernranging educational experiences. A sample of 126 students was considered and anrnapproach adopted /i'om student sa tisfaction invenlOlY by Noel- Levitz and graduaternstudents satisfaction survey in European University was used in order ta reach this aim,rnand as the main approach in this thesis. Th e necessmy data was gathered Fom selfadministeredrnquestionnaire and interview made with the concerned party. Descriptivernmethod research was employed. The findings indicate that there is a high level ofrndissatisfaction among students and they are particularly unappreciative of therninfrastructural requirements and helpfulness of staff in various sections of the university.rnAreas of satisfaction are also highlighted. There is evidence to confirm that some issuesrnraised in the focus group discussion of the strategic planning committee are beingrnaddressed. Various strength s and weaknesses are identified by students. Whilst therncomprehensive range of data produced is very informative stlldel1ls, indicute (hut (h"rnstudy should be sharter canducted continu ously in ji/ture.

Get Full Work

Report copyright infringement or plagiarism