Companies are looking for a Call Center Agent that will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviuor.

Responsibilities

•     Manage inbound and outbound calls in a timely manner
•     Follow communication “scripts” when handling different topics
•     Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
•     Seize opportunities to upsell products when they arise
•     Build sustainable relationships and engage customers by taking the extra mile
•     Frequently attend educational seminars to improve knowledge and performance level
•     Meet personal/team qualitative and quantitative targets

Requirements and skills

•     Strong phone and verbal communication skills along with active listening
•     Customer focus and adaptability to different personality types
•     Ability to multi-task, set priorities and manage time effectively

What does a Call Center agent do?

• A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
• What are the duties and responsibilities of a Call Center Representative?
• A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
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