Nowadays, the customer needs in terms of order accuracy, and response time, order frequency, order quantity and order size have dramatically changed. All these needs of a customer may be affected by one main warehouse operation, order picking, as it is a central function of warehouse logistics and...
This thesis paper makes an investigation on factor affecting supply chainrnintegration (Supplier, customer, internal, inventory management, sc reliability andrninformation integration) the case of Ethiopian Marble Processing Enterprise. Thernmain objective of this study is to explore what factors...
Purpose: The purpose of this study is to examine the factors affecting adoption of Inter- Bank electronic payment branded as EthioPay in Ethiopian banking industry.rnDesign/methodology/approach: This study inspects factors affecting adoption inter- Bank e-payment by taking a respondents from the...
Performance in humanitarian logistics can therefore be seen as the result of the strategic reconciliation of relief organizations’ enablers (resources, processes and capabilities) and the requirements of the beneficiaries. If there is unsatisfactory performance, it is assumed that relief...
This research project aims to explore factors that affect the adoption of e- banking in Ethiopian banking industry. The study was conducted based on the data gathered from five banks in Ethiopia; four private banks (Dashen bank, Awash bank , United bank, and Abay bank) and one state owned bank...
Ethiopia Revenue and Customs Authority perform differing activities to improve trade facilitation. The strategic activities for improving trade facilitation are automation, risk management, human resource management, customs procedure, cooperation and coordination with stakeholder on the three...
Online service quality has been found to be an important input to customer satisfaction of onlinernmarketing. This study follows a modified model of Swaid and Wigand that examines thernrelationships among the dimensions of e-service quality and customers’ satisfaction to assess thernonline...
The general objective of the study is to examine the export competitiveness and determinants of export performance of Ethiopian coffee sector. In analyzing competitiveness of the country in its exports of coffee, a data from UNCTAD-ITC is used for the periods 1991-2016. The Revealed Comparative...
This study was undertaken to investigate the effect of advertisement on consumers buyingrnbehavior in case of Nifas Silk Paints Factory. The literature provided discusses the concept ofrnadvertisement and consumers buying behavior. The researcher used Descriptive and explanatoryrnresearch approach...
The purpose of this study was to investigate the effect of service quality on customer satisfactionrnin the case of the billing system on Ethiopia Electric Utility. The study used quantitative researchrnmethod and employed explanatory survey design to objectively answer the research questions.rnFor...
Real estate marketing is an exchange of economic and social structure people and groups satisfy their needs and wishes by constructing, supplying and interchanging real estate products and services. Thus, marketers of the industry should always understand the main factors that influence the real...
This research was conduct on the impact of marketing strategy on market performance: The Case of St. George Beer Factory. The main objective of the research is to assessing the impact of Marketing strategy namely product strategy, price strategy, promotional strategy and distribution strategy on...
The effects of different factors on adaptive selling behavior of salespersons have been frequently studied in the marketing literature. However, most of the studies were conducted in the developed world. Given the role that different cultural environments may play, the assumed relationships among...
The Ethiopian Commodity Exchange was established to revolutionize Ethiopian agriculture and transform the economy through a dynamic, efficient and transparent marketing system. Properly implemented and regulated, commodity exchanges can contribute greatly to the achievement of country’s...
The public sector is under increasing pressure to demonstrate that their services are customerfocusedrnand that continuous performance improvement is being delivered. The aim of thisrnresearch was to assess the effect of service quality on customer satisfaction in case of ministry ofrntrade. The...
The objective of this study examine factors influencing export performance of textile industry in Ethiopia, on average 17.33% growth value in dollars from 2002-2009 E.C. The research design was cross sectional survey and census technique was applied. Primary data was collected using structured...
The main objective of the present research was to assess the project implementation challengesrnof kidney transplant project in Ethiopia by considering the only project being implementedrnnationally, in the case of St. Paul’s hospital millennium Medical College. With this objective inrnmind...
In recent years, different multinational pharmaceutical companies have been joining the Ethiopian pharmaceutical market. This makes the competition amongst the companies become fester. As a result pharmaceutical companies have devised different strategies to earn bigger market share and secure...
The main purpose of the study was to investigate relationships between perceived customerrnbehaviors (including customer participation, citizenship behavior, complaint behaviour, andrnmisbehavior) and frontline employee engagement (FEE) in employee of Commercial Bank ofrnEthiopia under Addis Ababa...
Customer satisfaction has become an essence of success in today’s highly competitive world. In service industry communication is vital to determine customer satisfaction. The purpose of the study is to assess the impact of nonverbal communication of employees on customer satisfaction....