ANALYSIS OF THE EFFECTIVENESS OF INFORMATION TECHNOLOGY ON BANKING SERVICES DELIVERY
A CASE STUDY OF UNION BANK ENUGU
The objective of the research study is to find out effectiveness of information technology in banking system delivery, in carrying out this project observation, personal interviews and questionnaire were employed in order to make the research simple and more practice in nature. The researcher reviewed related in literature in Chapter two of the topic the tried to review to extend which information technology is effective in banking industry.
The researcher also sourced his data through both primary & secondary sources in chapter four. In the analysis the researcher used the chi- square to present her findings both specific and general findings from the study, made recommendation and conclusion.
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF PROBLEM
1.3 OBJECTIVE OF THE STUDY
1.4 THE RESEARCH QUESTION
1.5 FORMATION OF HYPOTHESIS
1.6 SIGNIFICANCE OF THE STUDY
1.7 SCOPE AND LIMITATION OF THE STUDY
1.8 DEFINITION OF TERMS
2.0 REVIEW OF RELATED LITERATURE
2.1 HISTORY OF BANKING IN NIGERIA
2.2 FUNCTIONS OF BANKS
2.3 COMMERCIAL BANKS
2.4 INFORMATION TECHNOLOGY
2.5 THE EFFECT OF INFORMATION TECHNOLOGY ON THE GROWTH OF THE BANKING INDUSTRY IN NIGERIA
2.6 INFORMATION TECHNOLOGY AND BANKING IN NIGERIA.
2.7 THE INTERNET
2.8 THE INFORMATION SUPER HIGHWAY
3.1 RESEARCH DESIGN
3.2 AREA OF STUDY
3.4 SAMPLE AND SAMPLING TECHNIQUES
3.5 INSTRUMENTS OF DATA COLLECTION
3.6 METHODS OF DATA PRESENTATION
3.7 METHODS OF DATA ANALYSIS
4.0 DATA PRESENTATION AND ANALYSIS
5.0 FINDING RECOMMENDATION AND CONCLUSION
5.1 SUMMARY OF FINDINGS
Information technology is the collection and gathering, recording storage processing and communication or micro-electronic-based, combination of computer and telecommunication technology. It is however, based on the convergence of data- processing and communication techniques, the former providing the information while the latter provided the vehicle for disseminating or communicating it.
Also information technology can be said to a relatively new field that combines the technology of the computer with that of communication, concerned with the gathering, recording, storage, processing and dissemination of information and represents the largest form of man-machine interface such as Internet services.
In so doing the work will be subdivided into five part that will follow logical procedure in executing the task.
In the first chapter, the authors introductory aspect of the work presented,
example statement of the problem, objective of the study, purpose of the study, research Question significance of the study, scope and limitation of the work and definition of terms.
The author went ahead to survey if a galaxy of existing literature on the subject matter of the research work.
Data were collected from primary and secondary sources for analysis the data so collected were presented interpreted and the raised hypotheses were tested.
The author also presented her findings and made recommendation and conclusion of the work.
Actually the banking industry has gone too far into Information Technology Information management and others in the delivery of their customer’s services.
Through information technology is subsumed in the concept of information management. Hence, information technology is narrower than information management but also depends heavily on network of systems technology just like information management therefore, it is a tool for information management. However, when we come the issue of the effectiveness of information Technology in banking system “delivery”. It is at great effect, in the sense that information technology has powered the banking industry. Service/ system delivery are made easy, no more time wanting wasting for just a simple banking transaction, information technology is and will continue to be of positive effectiveness to both banker and their customers. Well, it have some short comings in both the have same short comings in both the area of the bankers, the customers and the Nigeria economy of larger.
1.1 BACKGROUND OF THE STUDY
When we talk about the background we are to dance down to the information meaning of information technology and what is all about, since it is the central of thought.
However According to Akuwudike and Ugwu (2002). Information technology is the collection and gathering recording, storage, processing and communication a macro – electronic based, combination of computer and telecommunication technology. It is however, based on the convergence of data processing and communication techniques, the former providing the information while the latter provided the vehicle for disseminating or communicating it is hence, a relatively new filled that combines the technology of the computer with that of telecommunications and therefore represent the latest form of man-machine interface.
Moreover, it has played a vital role in the newer field of experts systems and artificial intelligence. Experts are able to achieve these fits because at the abundant knowledge on, and the relevance of information theory which itself is the study of information and the way if is communicated (Armstrong 1993).
Also information Technology can be said to a relatively new field that combines the technology of the computer with that of communication, concerned with the gathering, recording, storage, processing, and dissemination of information and represents the largest form of man – machine interface such as internet services; A1 experts system just but few (Jan 1987).
1.2 STATEMENT OF PROBLEM
In recent time, most banks have been in the bandage of how to manage their information, and how to satisfy their customers.
Also, the rate of competition in the banking industry today is also a big problem on the banking industry and happens to be union Bank Plc.
However, the Union Bank PLc. Also have the problem it’s ability to meet with it’s raising population of customers for