This research project is a very crucial study for the management and students of institute of management technology (IMT) Enugu. The study was motivated by the necessity to determine the causes, role, resolution and management of frustration and interpersonal conflict among the students of IMT Enugu.

To solve the research problem both primary and secondary data were collected the researcher instrument used in collected the searcher instrument used in collocating the data were questionnaire, oral and also observation the respondents are some fraction of only IMT students.

In organizing and representing data collected tables figures and percentage were using the chi-square.

Data analysis and interpretation gave the followings.

1) Frustration among IMT students is caused mostly by inadequate accommodation, lecture method and environment, delay in attending to students and being a victime of circumstance.

2) That interpersonal conflict is mostly caused by inadequate accommodation misunderstanding and communication gap.

3) That conflict is good and bad. That is, it enhance students performance and also caused anxiety and other unpleasant feelings and can lead to destruction.

4) That more than half of the students have experienced frustration.

Based on the findings, the researcher recommends that.

1) That school management should provide adequate accommodation of lecture hall chairs/desk and also hostel accommodation.

2) The students and management should accept the presents of conflict since it is inevitable.

3) Management and lecturers should ensure that they use effective means communicating with students.

4) Management should ensure that its staff improvement on the method of attending to students.

5) Management should pay adequate attention to the needs of the students through proper understanding and co-operation.

6) Students should learn to identify their needs and predict the cause of frustration and conflict so that they would know, how to manage it.

The conclusion of the study is that frustration and conflict and conflict are phenomenon that cannot be totally eliminated in any social system. They are caused by inadequate facilities, lecture method gap, delay in solving problems and so on. Thus not all conflicts are harmful, some are beneficial. In view of these pheromone, the students have to anticipate some of them and this mange and cope with them.

TABLE OF CONTENTS

TITLE PAGE

APPROVAL PAGE

DEDICATION

ABSTRACT

ACKNOWLEDGEMENT

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF THE STUDY

1.3 PURPOSE OF THE STUDY

1.4 SCOPE OF THE STUDY

1.5 RESEARCH QUESTIONS

1.6 RESEARCH HYPOTHESIS

1.7 SIGNIFICANCE OF THE STUDY

1.8 LIMITATION OF THE STUDY

1.9 DEFINITIONS OF TERMS

REFERENCES

CHAPTER TWO

2.0 REVIEW OF RELATED LITERATURE

2.1 THE CONCEPT OF FRUSTRATION AND CONFLICT

2.2 FRUSTRATION AND CONFLICT

2.3 VIEWS OF CONFLICT

2.4 STAGS OF CONFLICT

2.5 CAUSES OF FRUSTRATION AND CONFLICT

2.6 EFFECTS OF INDIVIDUAL FRUSTRATION

2.7 CONFLICT RESOLUTIONS AND MANAGEMENT

REFERENCES

CHAPTER THREE

3.0 RESEARCH DESIGN AND METHODOLOGY

3.1 RESEARCH DESIGN

3.2 AREA OF STUDY

3.3 POPULATION OF THE STUDY

3.4 SAMPLE AND SAMPLING PROCEDURE

3.5 INSTRUMENT FOR DATA COLLECTION

3.6 VALIDATION OF THE INSTRUMENT

3.7 RELIABILITY OF THE STUDY

3.8 METHOD OF DATA COLLECTION

3.9 METHOD OF DATA ANALYSIS.

REFERENCES

CHAPTER FOUR

4.0 DATA PRESENTATION AND ANALYSIS

4.1 PRESENTATION AND ANALYSIS OF DATA

4.2 TESTING OF HYPOTHESIS

4.3 SUMMARY OF RESULTS

REFERENCES

CHAPTER FIVE

5.0 DISCUSSIONS, RECOMMENDATION CONCLUSION

5.1 DISCUSSION OF RESULTS / FINDINGS

5.2 CONCLUSION

5.3 IMPLICATION OF THE RESEARCH FINDINGS

5.4 RECOMMENDATION

5.5 SUGGESTION OF FURTHER RESEARCHER

REFERENCES

BIBLIOGRAPHY

APPENDIXES

CHAPTER ONE

1.0 INTRODUCTION

Organizations do not always operate exactly in the manner they are designed to the reason is that organization are made up of people, who are not quite as predictable as a machine might be with a machine assuming that it is being operated properly and a good preventive maintenance programme is followed we can do reasons sure it will perform confidently, but individuals are different. They have attitude, emotions and expectations, and when these are frustrated conflict results.

Conflict is an unavoidable ingredient of human society, becomes in human when it degenerate into bloodshed and depravities. Hence, conflict has to be properly checked and managed since certain amount of conflict can be constructive in any kind of human an interaction.

However, individuals frustration occurs when a motivated drive is block before reaching a desired goal. For instance an individuals (a student) may be faced with an objective external threat such as bad grades, the death of a beloved one, inadequate finance etc.

That is, the student is involved in seeking a specific goal. For example making an upper credit in HND, and some thing happens to prevent him or her from realizing that goal.

According to Kagan and Hauemann (1972, p 370) frustration of motive is “part of the price human beings (students) must pay for the privileges of living (schooling) together” resection to frustration include regression, aggression, withdrawal, fixation. The major goal in this case should be to eliminate the barriers that are or will be frustrating to students. Interpersonal conflict on the other hand is that which exist between two or more individual (Rul and Byars: 1989, 0.188). All human interaction is accompanied by since degree of conflict. Conflict is the simultaneous arousal of tow or more incompatible motives resulting in unpleasant emotions Keigan and Hanemann: 1972, p. 372). The essence of deciding whom to put first among student is almost synonymous with conflict. Group decision making produce even more confluent than individual decision. A healthy organization is one which deal constructively with conflict. At this juncture, it is worthy of note that the presence of certain degree of conflict among student is not necessarily bad. Properly managed, conflict can be a sources of progress the change, enhance knowledge, betters decision and sounder long-term inter-personal relationship. But suppressed not managed conflict includes, conflict can be highly dissipative, resulting in a, considerable amount of confusion, bad