Measuring patient experience towards health care services is important for improving qualityrnof care. Asking patients to rate the service provided, availability of medicines, cleanliness ofrnworking environment and the extent of communication is an important step towards improvingrnthe quality of care.rnThe Objective of this project is to improve the status of outpatient satisfaction at GobarnHospital from the current 7.4 average score to an average score of 8.4 at the end of April 2012.rnMethods: Source population was patients those come to the hospitals that fulfill inclusionrncriteria, Study population was those sampled (selected) during data collection period and studyrnunit was a patient who visits the hospital.rnThe total sample size was 50 patients. Systematic random sampling technique used to selectrnpatients to survey.rnTwo twelve grade-completed data collectors were employed to collect the data and a diplomarngraduate supervisor was recruited to facilitate the data collection process.rnData were analyzed using excel and presented by tables and graphs. Measurements of centralrntendency like mean and measurement of dispersion (standard deviation) were used andrnbivariate and multivariate analysis were used to measure strengthen of association.rnResult: - After the intervention, the overall satisfaction score was 8.6. Eighty present of thernrespondent rated as strongly agree that the latrine and bathrooms were clean. 86% and 76% ofrnthe respondent reported that the staff told them the side effect of medication and the staff toldrnthem the symptoms to lookout after the patient left the hospital.rnCleanliness of latrine and bathrooms and someone discussed the patient what symptoms tornlookout after the patient left the hospital are predictors of patient satisfaction in preinterventionrnatrnp-valuernandrnAORrn{0.021,rn0.014]rnandrn[0.072,rn0.079rnandrninrnpostrninterventionrnatrnp-valuernrnand COR {[0.05, 0.008] and [0.38, 0.022]} respectively after adjusting withrnconfounder.rnDiscussion: - Improving medication communication gaps and cleanness of latrine/ bathroomrnchange the outpatient satisfaction from 7.4 score to 8.6 score. Hence, cleanliness of latrinesrnand bathrooms and medication communication are predictors of patient satisfaction.